Monique Ruggier

• Increased repeat business through exceptional customer service during deliveries.
• Promoted quality customer service by executing follow up procedures.
• Promoted repeat business by consistently delivering superior customer service experiences.
• Provided superior customer service leadership by greeting and assisting customers.
• Provided exceptional customer service by addressing concerns promptly and effectively.
• Displayed very good communication and customer service skills.
• Coordinated with regional service teams to resolve customer service issues.

• Maintained a clean and organized work environment, promoting safety and productivity.
• Proved successful working within tight deadlines and a fast-paced environment.
• Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
• Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
• Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
• Ensured timely completion of orders through effective time management and multitasking skills.
• Protected materials for transport by correctly packaging products in boxes and crates.

veloped customized training materials tailored to specific job roles within the Cash Cage department for better learning outcomes.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Followed exact recipes for mixing and preparing beverage and food items.
• Ability to multitask front of house and back of house
• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.