Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Monique Ryan

Eatons Hill,QLD

Summary

I am an 18 year-old University student seeking for a part-time/casual job. I have experienced delivering customer service and administrative excellence.

Overview

3
3
years of professional experience

Work History

Receptionist

Everything Metal
01.2023 - 09.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Hospitality Worker

Crepe Cafe
08.2020 - 12.2022
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.

Education

Bachelor of Midwifery -

ACU
Brisbane
11.2027

High School Diploma -

Mount Alvernia College
Kedron, QLD
11.2023

Skills

  • Office Management
  • Scheduling
  • Technical Support
  • Bookkeeping
  • Data Entry
  • File Management

Accomplishments

  • Earned a 92.55 ATAR, completing the following subjects: General English, Mathematical Methods, Study of Religion, Biology, Chemistry and Accounting

Timeline

Receptionist

Everything Metal
01.2023 - 09.2023

Hospitality Worker

Crepe Cafe
08.2020 - 12.2022

Bachelor of Midwifery -

ACU

High School Diploma -

Mount Alvernia College
Monique Ryan