Monique Ryan
Eatons Hill,QLD
Summary
I am an 18 year-old University student seeking for a part-time/casual job. I have experienced delivering customer service and administrative excellence.
Overview
3
3
years of professional experience
Work History
Receptionist
Everything Metal
Banyo, Qld
01.2023 - 09.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Hospitality Worker
Crepe Cafe
Aspley, QLD
08.2020 - 12.2022
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
Education
Bachelor of Midwifery -
ACU
Brisbane11.2027
High School Diploma -
Mount Alvernia College
Kedron, QLD11.2023
Skills
- Office Management
- Scheduling
- Technical Support
- Bookkeeping
- Data Entry
- File Management
Accomplishments
- Earned a 92.55 ATAR, completing the following subjects: General English, Mathematical Methods, Study of Religion, Biology, Chemistry and Accounting
Timeline
Receptionist
Everything Metal
01.2023 - 09.2023
Hospitality Worker
Crepe Cafe
08.2020 - 12.2022
Bachelor of Midwifery -
ACU
High School Diploma -
Mount Alvernia College