Monique Scott

• Created a safe environment for participants to express their opinions without fear of judgement or criticism.
• Encouraged collaborative problem solving through active listening techniques.
• Eliminated learning gaps and effectively instructed students utilizing wide variety of innovative teaching aids and motivational and implementation strategies.
• Organized materials and resources required for each session in advance.
• Adapted instruction methods based on participant feedback and engagement levels.
• Monitored progress throughout the course ensuring objectives were being achieved.
• Resolved conflicts between participants using effective communication skills.
• Facilitated Regional school holiday program
• Educated Students on (TIG) Traditional Indigenous games
• Created cultural safe place for students to learn and cultural education and support

• Worked effectively in team environments to make the workplace more productive.
• Maintained updated knowledge through continuing education and advanced training.
• Completed day-to-day duties accurately and efficiently.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Updated and maintained databases with current information.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

Advocacy

• Transport to medical appointments

• Arranging appointments

• Engaging with clients, GPs, allied health professional and specialist to help clients better manage their chronic condition

• Education on chronic conditions and services involved in Chronic Disease Management.

• Increase Cultural safety in mainstream health care services

• Financial assistance with specialist consultations, access to medical aids such as BPM, BSM, prescription glasses, footwear, walkers, wheelchairs ect….

• Build Networks and relationships with clients and services.

Manage service deliver tasks

• Ensure a mix of supports are used to increase capacity to live more independently

• Maintain relationships with participants and providers

• Help participance to understand their plans

• Maintaining Privacy and Confidentiality and gaining Consent

• Help to connect and access community and government services

• Engage with providers

Responsibilities:

• Customer service

• Stock control, inventory and ordering

• Routine cleaning and replenishment of fridges

• Managing and preparing orders from front of house

• Cleaning & general housekeeping

• Food preparation and handling

Responsibilities: As above

Customer service

• Cash handling including till operation

• Supervision of staff

• Stock control, inventory and ordering

• Routine cleaning and replenishment of fridges

• Opening, closing and till balancing

• Processing membership payments

• Customer service

• Cash handling including till operation

• Stock control, inventory and ordering

• Routine cleaning and replenishment of fridges

• Opening, closing and till balancing