Monique Semaine
Deception Bay,QLD
Summary
My name is Monique, I am a hardworking professional with an expertise in customer service and staff scheduling. I also took on the role of performance evaluation and staff recruitment. I worked with a motivated team that consistently achieved operational goals and I'm dedicated to providing outstanding service. Behind my busy work life I am a mum to a beautiful little girl who is takes up the majority of my time so I am very busy. I have been with McDonald's for about 7 and a half years but I am looking to extend my knowledge in other fields but more so after a fresh start. My current job requires me to do night shifts and weekend work which doesn't align with my schedule anymore as I want to be able to spend more time in the afternoons with my little one. She attends daycare 5 days a week which is close to my home so I have a broad availability in which for the right job I'm willing to accomodate for.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Department Manager
Mcdonalds
Decepetion Bay, Qld
02.2018 - Current
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Created weekly schedules for staff members to ensure adequate coverage during peak hours.
- Collaborated with other departments to ensure a smooth flow of operations across the restaurant.
- Monitored daily sales figures to track trends in customer buying behaviour.
- Conducted regular performance reviews to monitor progress of individual employees.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with customers.
- Managed opening and closing operations ensuring effective cash management
- conducted group and single interviews for staff recruitment and training
Education
Deception Bay High School
Deception Bay, QLDSkills
- Inventory management
- Staff scheduling
- Sales analysis
- Performance evaluation
- Cash handling
- Customer service
- food preparation
- Staff management
- Staff recruitment
Certification
Cert 3 in retail
CRP and first aid certificate
References
References available upon request.
Timeline
Department Manager
Mcdonalds
02.2018 - Current
Deception Bay High School
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