Summary
Overview
Work History
Education
Skills
Referee
Timeline
Generic

Monique Sharp

Jordan Springs,NSW

Summary

Accomplished Manager with 10+ years of success orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrive in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.

Overview

14
14
years of professional experience

Work History

Manager Director

UFA-Martial Arts Academy
10.2015 - Current
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Resolved customer problems and complaints.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.

Retail Shop Assistant

Williams
10.2015 - Current
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Educated customers on promotions to enhance sales.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Retail Store Manager

Mathers
06.2013 - 10.2015
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Addressed and resolved strategy issues to support sales management and guide business direction.

Retail Store Manager

Williams
06.2011 - 10.2013
  • Trained team members in successful strategies to meet operational and sales targets.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Education

Certificate IV in Frontline Management - Management

Insight International Consultancy
Australia
07.2014

Cert 3 Floristry - Floristry

TAFE NSW
Kingswood, NSW
11.1989

Skills

  • Staff Management
  • Business administration
  • Budgeting
  • Visual merchandising
  • Consulting
  • Verbal and written communication
  • Financial Management
  • Employee training

Referee

- Allison Zadrozny, 0404895943.

- Carmalina Veleika, 0452145187.

- Danielle Bowden, 0433920405.

- Steven Percival, 0418290819.

Timeline

Manager Director

UFA-Martial Arts Academy
10.2015 - Current

Retail Shop Assistant

Williams
10.2015 - Current

Retail Store Manager

Mathers
06.2013 - 10.2015

Retail Store Manager

Williams
06.2011 - 10.2013

Certificate IV in Frontline Management - Management

Insight International Consultancy

Cert 3 Floristry - Floristry

TAFE NSW

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Monique Sharp