Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

MONIQUE SINGH

Southbank,VIC

Summary

Motivated and detail-oriented professional with 7+ years of experience in corporate banking and customer service, adept at managing complex tasks and collaborating with diverse teams. Eager to transition into the secretarial profession to contribute proven organizational and multitasking abilities to streamline administrative processes, and provide efficient support to individuals and enhance daily operations.

Overview

8
8
years of professional experience

Work History

Surveillance Associate Financial Crime Operations

Nab Bank
04.2023 - Current
  • Ensuring compliance with AML, Sanctions, High-Risk activity management, PEPs, and Terrorism Financing.
  • Accurate and timely closure of escalation cases.
  • Analysing and interrogating data received from NAB systems and World Check to identify and verify customers.
  • Executing SMR(s) and UAR(s).
  • Executing thorough account reviews and media monitoring.
  • Maintained confidentiality and discretion while handling sensitive information.
  • Excelling in prioritizing tasks and meeting SLA in a fast-paced environment.
  • Leveraged my leadership skills to run team meetings, taking minutes,
    VMBs, WIPs, and internal and external stakeholder meetings.
  • Timely identification and escalation of risks and controls in the business.

Associate KYC Analyst Financial Crime Operations

ASB Bank
01.2023 - 04.2023
  • Actively prevented and managed the impact of financial crime.
  • Ensured compliance with AML/CFT, Sanctions, High-Risk activity management, PEPs, FATCA and CRS policy through the collection and verification of customer data.
  • Analysed and interrogated data received from ASB and CBA systems, customers, law enforcement agencies and other sources to identify and verify customers.
  • Supported our internal and external customers with AML/CFT onboarding requirements for account opening and OCDD, ECDD.
  • Informed customers via various communication channels on how to provide suitable verification information.
  • Proficiency in entity structures, including trusts, partnerships, associations, private and public companies.
  • Executed thorough account reviews.
  • Executed UAR(s) and SAR(s).
  • Collaborated with cross-functional departments to deliver simple and easy customer experiences, leading to great customer outcomes.
  • Contributed to a culture of CI and projects by reviewing, validating, and adapting processes to accommodate business and volume changes, and ensuring that all internal processes are continuously reviewed to ensure efficiency and accuracy.

PCO Officer SME for Governments. Tech & Ops

ASB Bank
03.2022 - 01.2023
  • Executed requests for investigations and information's (traces, MOJ, IRD, Legal Aid, WINZ, MSD and enforcements).
  • Executed requests for insolvency (liquidations, administration and receivership).
  • Curated insolvency spreadsheets (bankruptcy and discharges).
  • Generated review, non-review and approved ACRs, and MTM reports.
  • Executed ACR amendment requests.
  • Accurately processed high volumes of domestic and international swift IMT's for both internal and external stakeholders.
  • Assisted and liaised with the legal team for court order requests.
  • Executed compassionate care payments and teller testing.
  • Streamlined Government IQ iForm to highlight errors.
  • Trained/mentored staff in government processors and scheduled workshops leading to optimization of team collaboration.
  • Improved and created Government SOPs leading to a reduction in payment errors and greater efficiency.
  • Collaborated on PEGA information product testing, PEGA Q&A testing and credit risk projects leading to greater efficiency, faster turnaround time and volume reduction.
  • Responsible for the day-to-day running of the team.
  • Managed complex schedules.
  • Health and Safety representative.

Retail Sales Assistant

Victoria's Secret
01.2016 - 12.2021
  • Greeted and assisted customers in a friendly and professional manner, ensuring a positive shopping experience.
  • Provided product knowledge and recommendations to customers, resulting in increased sales and customer satisfaction.
  • Operated cash registers and processed transactions accurately while maintaining a balanced cash drawer.
  • Organised and maintained the store's visual merchandising displays, ensuring products were well presented.
  • Collaborated with team members to achieve daily, weekly, and monthly sales goals.
  • Maintained a clean and organised store environment, including restocking shelves and managing inventory.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Responded to customer complaints and issues, resolving them promptly and ensuring customer loyalty.
  • Participated in regular training sessions to stay updated on product knowledge and sales techniques.
  • Maintained accurate and detailed records of customer interactions using CRM software.

Education

Bachelor of Science - Forensic Science

Western Sydney University
Sydney, NSW
2021

Certificate I - Certified Transaction Monitoring Associate

ACAMS
2022

Skills

  • Experience in using various operating systems, Microsoft Windows, Apple macOS, Vista, XP etc
  • Experience in using Microsoft Office Suite, Teams, Zoom, SharePoint etc
  • Calendar Coordination and Scheduling
  • Time Management
  • Excellent customer service, customer management and communication skills (verbal and written)
  • Proactive and resourceful problem-solver who works well independently and as an integral part of a team
  • Ability to handle multiple tasks, prioritise accordingly and meet strict deadlines
  • Confidentiality and Discretion
  • Enthusiastic and positive attitude

Additional Information

  • references: Available upon request

Timeline

Surveillance Associate Financial Crime Operations

Nab Bank
04.2023 - Current

Associate KYC Analyst Financial Crime Operations

ASB Bank
01.2023 - 04.2023

PCO Officer SME for Governments. Tech & Ops

ASB Bank
03.2022 - 01.2023

Retail Sales Assistant

Victoria's Secret
01.2016 - 12.2021

Bachelor of Science - Forensic Science

Western Sydney University

Certificate I - Certified Transaction Monitoring Associate

ACAMS

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