Monique Smith
Doreen,VIC
Summary
Positive, adaptable, and reliable individual with a strong commitment to teamwork and customer service. Recognizes the significance of maintaining a clean and organized environment. Possesses skills in handling transactions and delivering exceptional customer experiences. Seeks to contribute to a positive team atmosphere and prioritize customer satisfaction.
Overview
3
3
years of professional experience
Work History
Server
Bakers Delight
08.2023 - Current
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated knowledge of store promotions, events, and loyalty programs to inform customers about potential savings opportunities or rewards benefits.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Supported other staff members during busy times by assisting with cleaning tasks or restocking shelves as needed.
Basketball Referee
Bulleen Templestowe Basketball Club
07.2023 - Current
- Assisted in the development of younger referees through mentoring initiatives within local leagues or associations.
- Worked at competitive athletic basketball games, tournaments and special sporting events.
- Instructed players and coaches on basketball game rules.
- Identified player infractions and determined appropriate penalties.
- Enhanced team communication through the use of effective hand signals and verbal cues for various infractions.
- Contributed to the growth of basketball by serving as a positive role model for young players and developing referees, exemplifying strong sportsmanship values.
Crew Member
McDonald's
09.2022 - 09.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Took orders, prepared meals, and collected payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
- Cross-trained existing employees to maximize team agility and performance.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Basketball Coach
Diamond Valley Sports and Fitness Centre
03.2022 - 09.2022
- Monitored athletes during events and practice to quickly identify injuries.
- Acted as positive role model for team participants and in community.
- Promoted good sportsmanship with competing teams on- and off the court.
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Education
High School Diploma -
Montmorency Secondary College
Montmorency, VIC11-2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Safe Food Handling
- Sales expertise
- Customer Service
Timeline
Server
Bakers Delight
08.2023 - Current
Basketball Referee
Bulleen Templestowe Basketball Club
07.2023 - Current
Crew Member
McDonald's
09.2022 - 09.2023
Basketball Coach
Diamond Valley Sports and Fitness Centre
03.2022 - 09.2022
High School Diploma -
Montmorency Secondary College
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