Monique Smith
Doreen
Summary
Motivated individual who connects well with others, builds relationships, and handles tasks with minimal oversight. Current employment entails customer service skills and interactions to ensure a high level of customer satisfaction, and repeat business, of which are all transferrable skills for future roles.
Overview
3
3
years of professional experience
Work History
Basketball Referee
Referee- Bulleen Templestowe Basketball Associa9on
07.2023 - Current
- Communication on the court/talk to the other referee
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Fair calls when reffing
- Maintain the safety of the players
Server Assistant
Baker's Delight
01.2023 - Current
- Effective customer service throughout customer experience whilst in store
- Proficiency with both cash and credit card transactions
- Communication skills
- Food preparation
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
Server Assistant
McDonalds
01.2022 - 12.2023
- Effective customer service throughout customer experience whilst in store
- Proficiency with both cash and credit card transactions
- Excellent communication skills
- Efficient time management and multi-tasking
- Attention to detail
- Cleaning and sanitation
- Food preparation
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
Volunteer
Diamond Valley Sports And Fitness Centre - Volunteer For Fundraising
06.2022 - 12.2022
- Effective customer service during fundraising events to understand customer preferences
- Maintained clean and neat facilities to ensure food safety standards
- Strong communication to publicise and promote the purpose of the fundraising efforts to the community
- Customer engagement to ensure a fun and positive experience
Volunteer Coach
Diamond Valley Sports And Fitness Centre - Volunteer Coach
02.2022 - 12.2022
- Assisted with coaching programs for junior players
- Used strong interpersonal skills to convey key information to participants in language they understand
- Maintained clean and neat environment to ensure safety of participants
- Self-motivated, with a strong sense of personal responsibility.
- Supported engaging, fun and smooth-running of the program
Education
Certificate IV - Persoanl Trainer
Australian Institute of Fitness
Melbourne, VICVU Foundations -
Victoria University
VCE -
Montmorency Secondary College
Certificate III - Personal Training
Australian Institute of Fitness
Melbourne, VIC12.2024
Skills
- Teamwork
- Communication
- Organisation
- Collaboration
- Attention to detail
- Respectfulness
- Growth Mindset
- Approachable personality
- Time management
- Honesty
- Reliability
- IT savvy
Accomplishments
- Representative Level Basketball Most Valuable Player 2021
- Recognised for my personal efforts contributing team success throughout the season:
- - Commitment at training and at the game
- - Creativity
- - Leadership
- - Communication on and off court
- - Defensive and offensive skills
Timeline
Basketball Referee
Referee- Bulleen Templestowe Basketball Associa9on
07.2023 - Current
Server Assistant
Baker's Delight
01.2023 - Current
Volunteer
Diamond Valley Sports And Fitness Centre - Volunteer For Fundraising
06.2022 - 12.2022
Volunteer Coach
Diamond Valley Sports And Fitness Centre - Volunteer Coach
02.2022 - 12.2022
Server Assistant
McDonalds
01.2022 - 12.2023
VCE -
Montmorency Secondary College
Certificate IV - Persoanl Trainer
Australian Institute of Fitness
VU Foundations -
Victoria University
Certificate III - Personal Training
Australian Institute of Fitness
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