Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Monique Smith

Summary

I am a collaborative, approachable professional person with a keen eye for people management and team development.

I like to have an understanding in colleagues’ strengths, motivations, and backgrounds to gain a positive and productive work environment. I pride myself in time management, and completing tasks within deadlines. I'm a clear, communicator and expect that within teams.

I listen and address concerns.

I commit myself to continual learning and welcome opportunities and take on new responsibilities that support business objectives.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Front Office Coordinator

Preventive Dental Care
01.2019 - Current


  • Front desk management and patient flow.
  • Greet patients warmly; manage reception area; maintain a neat, organized, welcoming waiting area
  • Check-in and check-out patients; verify & input patient & health fund information
  • collect payments
  • end-of-day banking; cash handling
  • Answer phones and respond to emails; phone etiquette; triage inquiries
    First point of contact for nurses & clinicians; coordinate needs with clinical staff
  • Use of practice management software (D4W, Dentally)
  • Appointment scheduling
  • Schedule new patients and recall appointments; optimize clinician/hygienist schedules
  • Confirm appointments; send reminders (calls, texts, emails); handle rescheduling, cancellations, and no-shows
  • Maintain accurate appointment data; prepare daily schedules; review & huddle with the team
  • Financial coordination and insurance benefits; explain treatment costs; obtain patient approval for treatments
  • Present treatment plans and estimates; discuss financing options (e.g, payment plans)
  • Process payments; pursue account collections per practice policy
  • Manage HICAPS/health funds including refunds and claims; knowledge of finances and budgeting
  • Records, data management.
  • Patient records (paper/electronic); ensure accuracy, privacy, and compliance
    Scan/file documents; manage consent forms; export and request patient records as needed
  • Use of imaging records.
  • Use of imaging (OPG and cone-beam scans
  • Ensure necessary forms/pre-visit steps are completed
  • Treatment planning support in collaboration with clinicians; assist with case presentations and case acceptance
  • Ordering for clinic supplies; inventory management
  • Organise maintenance jobs; facilities coordination
  • Liaise with reps and vendors; manage supplier relationships
  • Hosting staff and clinical meetings; assist with minutes and follow-up actions
    Produce daily/weekly reports; monitor key metrics (productivity, cancellations, etc.


  • Training of new employees; onboarding
  • Conducting interviews; rostering; staff management; meetings and minutes
  • Four-day work roster pattern (e.g., four rostered days with Fridays off)
  • Start-time 7:30am as per practice schedule
  • Adhere to privacy laws and regulations
  • Maintain a safe, compliant front desk area, ensure data/patient security
  • Address questions, concerns, and complaints promptly and professionally
  • Facilitate accommodations and accessibility needs
  • Coordinate treatment planning discussions with patients; and follow-ups to ensure clear communication between patients and clinical team
  • KPI/metrics: track appointment show rate, cancellation/no-show rate, patient wait time, new patient and recall rates, revenue metrics & NPS scores


Dental Assistant, Reception

Preventive Dental Care
09.2018 - Current
  • Chair side assisting
  • Working with dentists and Hygienist
  • 7.30am starts
  • Implant surgery nursing
  • Implant impressions for crowns
  • Fine knowledge of dental procedures (RCT, composite fillings, Cerec crowns & inlays, zirconia crowns, extractions)
  • Use of D4W (Dental 4 windows) & Dentally
  • Use of HiCaps, Eftpos, cash handling
  • Checking in and out patients
  • End of day banking and clinical cleaning
  • Ordering for clinic
  • Training of new employee's
  • Work in a team and solo
  • Admin duties
  • Pour ups of impressions for night guards, whitening trays
  • Making of night guards and whitening trays
  • Issuing of night guards and whitening trays
  • Use of OPG and cone beam scans

Dental nurse/ receptionist

Dickson park dental surgery
06.2012 - 04.2015
  • Chair side assisting
  • Working with dentists and Hygienist
  • 8:30am starts
  • Fine knowledge of dental procedures (RCT, composite fillings, zirconia crowns, extractions)
  • Use of PW (Practice Works)
  • Use of HiCaps, Eftpos, cash handling
  • Checking in and out patients
  • End of day banking and clinical cleaning
  • Ordering for clinic
  • Training of new employee's
  • Work in a team and solo
  • Admin duties

Customer Service Manager

HIgh Country Meats
05.2010 - 04.2012
  • Received management position.
  • Maintained constant sales and customer service.
  • Knowledge of Sales, accounts, banking
  • Knowledge of meat cuts
  • Onboarding of employees
  • Intervieweing

Customer service

Downs St Fresh Food Centre
03.2006 - 09.2009

waitress/ customer service operator

coffee and creations
05.2005 - 02.2006

retail assistant

main st takeaway
01.2004 - 12.2004

Education

Future Leaders Course -

Bupa
01.2022

Certificate III - Dental Assistant

Canberra Institute of Technology
01.2013

Certificate III - administration

TAFE NSW Riverina Institute
01.2006

No Degree - Assistant Practice Mangers Course

Bupa
11-2024

Skills

  • Office management
  • Money handling
  • Onboarding employees
  • Patient Management
  • Strong & efficient customer service skills
  • Team player
  • Quick learner
  • Can work independently
  • Chair side dental assisting
  • Implant surgery
  • Clinical coordinator
  • Dental 4 Windows & Dentally
  • Reception
  • Patient Care
  • Phone Etiquette
  • HICAPS, PHI, Payment Plans

Certification

  • CAP - Certified Administrative Professional
  • First Aid certificates


  • HLTAID015 Provide Advanced Resuscitation and Oxygen Therapy Aug 2024 - Aug 2025 - Cynergex


  • HLTAID014 Provide Advanced First Aid Aug 2023 - Aug 2025
    Cynergex
  • HLTAID009 Provide Cardiopulmonary Resuscitation Aug 2024-Current Cynergex

Languages

English
Native or Bilingual

Timeline

Senior Front Office Coordinator

Preventive Dental Care
01.2019 - Current

Dental Assistant, Reception

Preventive Dental Care
09.2018 - Current

Dental nurse/ receptionist

Dickson park dental surgery
06.2012 - 04.2015

Customer Service Manager

HIgh Country Meats
05.2010 - 04.2012

Customer service

Downs St Fresh Food Centre
03.2006 - 09.2009

waitress/ customer service operator

coffee and creations
05.2005 - 02.2006

retail assistant

main st takeaway
01.2004 - 12.2004

Certificate III - Dental Assistant

Canberra Institute of Technology

Certificate III - administration

TAFE NSW Riverina Institute

Future Leaders Course -

Bupa

No Degree - Assistant Practice Mangers Course

Bupa

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Monique Smith