Monique Stayte
North Lakes
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and reception management. Proven ability to multitask and maintain organization while enhancing client satisfaction. Skilled in interactive communication, consistently delivering high-quality service and fostering a positive environment.
Overview
9
9
years of professional experience
Work History
Receptionist Administrator
Our Medical Center
06.2025 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Crew Member
McDonald's
08.2024 - 07.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Crew Trainer
McDonald's
11.2023 - 02.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Barista
Sticks&Stones Espresso
09.2023 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
All Rounder
The Stanley Hotel
11.2022 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Crew Member
McDonald's
04.2018 - 08.2019
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Crew Member
Hungry Jack's
07.2017 - 09.2017
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sandwich Artist
Subway
03.2016 - 01.2017
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Education
Bundamba State Secondary College
Bundamba, QLD11-2015
Skills
- Reception management
- File organization
- Customer service
- Multitasking and organization
- Payment collection
- Mail handling
- Time management
- Attention to detail
- Interactive communication skills
- Safety awareness
Timeline
Receptionist Administrator
Our Medical Center
06.2025 - Current
Crew Member
McDonald's
08.2024 - 07.2025
Crew Trainer
McDonald's
11.2023 - 02.2024
Barista
Sticks&Stones Espresso
09.2023 - 11.2023
All Rounder
The Stanley Hotel
11.2022 - 06.2023
Crew Member
McDonald's
04.2018 - 08.2019
Crew Member
Hungry Jack's
07.2017 - 09.2017
Sandwich Artist
Subway
03.2016 - 01.2017
Bundamba State Secondary College
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