Monique Walters
Paxton,NSW
Summary
To secure long term employment in a sector that allows me to utilise my skills and abilities with opportunities for career development. Motivated individual promoting well-rounded skill set including phone communication and computer. Always ready and willing to pitch in and perform above expectations. Currently pursuing Service Advisor position automotive vertical sector. Personable and dedicated Customer Service Representative with extensive experience in automotive industry and hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Advisor
AHG Automotive Group
Maitland
02.2022 - Current
- Maintained accurate records of customer transactions in the dealership database.
- Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
- Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Increased service contract penetration [Number]% following implementation of social media marketing.
- Educated customers about preventative maintenance programs available at the dealership.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Collaborated closely with colleagues across departments such as sales, finance and accounting.
- Explained amount for expected services and provided detailed answers to customer questions.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Estimated costs of vehicle repair.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Greeted customers, identified their needs and provided advice on automotive services.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
Commercial cleaner/house keeping
Ingenia holiday park Cessnock
12.2020 - 02.2022
- Notified managers of repair needs or additions to building operating systems.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Completed routine maintenance checks, notifying management of needed repairs.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Monitored building security and safety by locking doors or avoiding hazards.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Dusted furniture, machines or equipment.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Followed company uniform, performance and security policies with every job.
- Replenished supply of hand soap, paper towels and other consumables.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
General labourer
East Coast Throsby
01.2018 - 03.2020
- Butchered carcasses to remove unwanted components and prepare for further processing.
- Used tools, sprayers and cleaning solutions to disinfect work areas.
- Prepared links or ground meats per customer specifications.
- Examined packaged goods visually for defects such as discoloration before they were shipped out.
- Recorded quantity, product type, and weight for quality control purposes.
- Recorded details such as lot numbers, weights, temperatures and other data points at specified intervals throughout the production cycle.
- Used materials handling equipment such as pallet jacks to move large groups of raw meat and finished products.
- Labeled finished products correctly with expiration dates prior to packing them into boxes for shipment.
- Filled daily specialized requests and completed wholesale orders.
- Trained in processing line positions to back up team members in case packing, smokehouse and delivery.
Chef
Burgerfiend
07.2017 - 05.2018
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Monitored quality, presentation and quantities of plated food across line.
- Trained kitchen workers on culinary techniques.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Prepared workstations with ingredients and tools to increase efficiency.
- Adjusted seasonings of dishes according to customers' tastes.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Distributed food to service staff for prompt delivery to customers.
- Documented employee performance reviews in order to assess progress towards goals set out in training plans.
- Created weekly schedules for employees based on projected business volume.
- Supervised food preparation staff to deliver high-quality results.
- Trained new chefs on proper cooking techniques and menu items.
- Exercised portion control for items served, eliminating waste.
- Reviewed operational records to determine amount of food used in order to maintain appropriate inventory levels.
Chef - 2nd in charge
Compass Group – Medirest
10.2015 - 10.2017
- Delegated tasks and supervised kitchen staff to optimize food preparation, presentation and safety.
- Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
- Tracked ingredient inventories to estimate purchasing needs and prevent unnecessary expenditures.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Documented employee performance reviews in order to assess progress towards goals set out in training plans.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Supervised specialty dish preparation to satisfy customer requests and cater to various dietary needs.
Chef
Hope Estate
09.2015 - 12.2015
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Monitored quality, presentation and quantities of plated food across line.
- Trained kitchen workers on culinary techniques.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Prepared workstations with ingredients and tools to increase efficiency.
- Adjusted seasonings of dishes according to customers' tastes.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Distributed food to service staff for prompt delivery to customers.
- Documented employee performance reviews in order to assess progress towards goals set out in training plans.
Apprenticeship- chef
Department of disability and aged home care
11.2012 - 09.2015
- Checked quality of raw materials before use.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Collaborated with restaurant management to align kitchen operations with goals of establishment.
- Selected and developed recipes and planned menus, driving consistent food quality and production.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Stored foods correctly using correct storage containers and labelling systems.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Organized special events such as banquets or buffets requiring complex menus or decorations.
Education
Certified Service Advisor -
Nissan
Maitland12-2023
Certificate 3 - Commercial Cookery
Tafe Nsw
Newcastle11-2014
High School Diploma -
Hunter Sports High School
Gateshead Nsw11-2009
Skills
- Administration experience
- Computer skills
- Excellent Customer Service skills
- Courteous and engaging phone manner
- Accurately take down job details and make appointments
- Motivated and enthusiastic
- The ability to follow instructions and learn quickly
- Cash handling, register and eftpos use
- Food Handling and Preparation
- Photography
- Mechanical aptitude
- Caring and nurturing nature
- Certificate 3 in commercial cookery
- Customer Service
- Service Estimates
- Data Entry
- Price Quoting
- Documentation and Reporting
- Clerical Support
- Repairs Scheduling
- Computer Skills
- Technical Support
- Quality Control
- Customer Retention
- Cost Estimation
- Service Recommendations
- Customer Relationship Management
- Tech-Savvy
- Records Maintenance
- Service Order Flow
- Sales Expertise
- Reporting and Documentation
- Listening Skills
- Attention to Detail
- Warranty Claims Process Management
- Workflow Management
- Multitasking and Organization
- Excellent Communication
- Call Center Operations
- Team Collaboration
- Product Training
Certification
Car - NSW
Accomplishments
Represented Australia for sprinting twice in Canada
Education And Qualifications
- Certified Nissan Service Advisor
- 2014 certificate 3 in commercial cookery
- 2009 Higher School Certificate
- Hunter Sports High School
References
- Katrina martin, sso - medirest, 0431821440
- Sean Burch, Manager - kloster ford, 0448192179
- Kerry Edgington, supervisor at ingenia, 0413534411
Affiliations
- Play Team Sports
- Learning Auslan
Languages
auslan
Elementary
References
References available upon request.
Timeline
Service Advisor
AHG Automotive Group
02.2022 - Current
Commercial cleaner/house keeping
Ingenia holiday park Cessnock
12.2020 - 02.2022
General labourer
East Coast Throsby
01.2018 - 03.2020
Chef
Burgerfiend
07.2017 - 05.2018
Chef - 2nd in charge
Compass Group – Medirest
10.2015 - 10.2017
Chef
Hope Estate
09.2015 - 12.2015
Apprenticeship- chef
Department of disability and aged home care
11.2012 - 09.2015
Certified Service Advisor -
Nissan
Certificate 3 - Commercial Cookery
Tafe Nsw
High School Diploma -
Hunter Sports High School
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