Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Willis

2/127 Benezet Drive, Augustine Heights,QLD

Summary

I am a 19 year ol women who has over 3 years experience in hospitality, communicating with other staff members and management team members. I am seeking a full time job, i have planned to start studies in July 2024. I have previous experience with customer service roles, a strong focus on delivering outstanding customer service, am able to work well in a fast-paced environment and multi-task, i have an energetic and enthusiastic approach to store operations and more.

Overview

5
5
years of professional experience

Work History

Supervisor in Training

Zarraffa's Coffee
01.2022 - 12.2023

when i first started in this job i was just a barista in training which in this job description i would handle food going into the merry chef and back out, pouring back up shots of coffee, warming milk up for the coffee, handling cold drinks, completed head set training for the speaker box, handling cash then i move into a higher role being supervisor. would arrive to work with a positive attitude. During my shifts as a supervisor i would organise breaks, ensure everything in the store was running properly, if there was anything wrong i would contact my manager or assistant manager straight away, sometimes organise stock that other stores need to borrow, handling customer complaints, handling cash and tills, opening or closing the store.

Supervisor

Bay Delights
01.2019 - 01.2021

When i first started in this job i was a cook for a fish and chips takeaway, i would handle the fish and chips to cook, customer service, handling seafood, handling deli, establishing good cleaning around the seafood and deli and around the whole store, ensuring my station for the day was clean at all times, handling cash. Then i stepped into a higher role being a supervisor, i would arrive to work with a positive attitude, handling the tills on close or open, handling customer complaints, applied strong leadership talents and problem - solving skills to maintain team efficiency and organize workflows.

Education

Diploma of Justice Studies - Justice

TAFE Queensland
Brisbane, QLD
11.2023

High School Graduate Certificate -

Bellbird Park State Secondary College
Bellbird Park, QLD
11.2022

Skills

  • Customer Service
  • Staff Training
  • Teamwork and Collaboration
  • Staff Management
  • Team Leadership
  • Customer Relations
  • Time Management
  • Organization

Timeline

Supervisor in Training

Zarraffa's Coffee
01.2022 - 12.2023

Supervisor

Bay Delights
01.2019 - 01.2021

Diploma of Justice Studies - Justice

TAFE Queensland

High School Graduate Certificate -

Bellbird Park State Secondary College
Monique Willis