Monique Wilson
Mundingburra,QLD
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Experienced in customer service and adaptable as a time-flexible student. Possess a strong desire to acquire new skills and thrive in fast-paced environments. Proven track record in customer service and sales. Adept at cultivating customer relationships and comprehending their unique needs. Exceptional communication and interpersonal abilities enable consistently delivering superior customer service and providing effective solutions.
Overview
4
4
years of professional experience
Work History
Sales Consultant
Telstra
09.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Retail Service Member
Coles
09.2023 - 11.2024
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Quickly learnt new deals and demonstrated insight for details to customers and other team members.
- Operated tills functions smoothly, with security, policies and procedures in mind at all times.
- Efficiently managed busy hours maintaining adequate quality of service and customer experience.
Service Crew Member
Silver Rose Graduations
11.2022 - 10.2024
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Restaurant Team Member
Grill’d
04.2021 - 04.2023
- Transported food products, cleaned tables and counters, and restocked dining room and station supplies
- Engaged customers in friendly conversation to boost satisfaction and loyalty to the restaurant
- A versatile hospitality worker with experience in customer service and sufficient on busy hours
- A team player who is capable of following instructions, clear communication, and keeping an environment organized.
- Also has experience and comprehension of food safety, hygiene and standards of service.
Education
Certificate III - Business Administration
03-2025
- Health & Workplace Safety
- Design and produce business documents & spreadsheets.
- Maintain resources
- Organise schedules
JCUPrep -
Certificate III - Information Technology
- Knowledge on a variety of software
- Troubleshooting and optimising systems
- Basic programming and website building
Skills
- Consistent Customer Satisfaction
- Phone Inquiries
- Adaptive Computer Skills
- High Attention to Detail
- Time management
- Objection handling
- Product and service sales
- Persuasive communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Certificate III Business Admin, Alffie - 2025
- Certificate II Vocational Skills, William Ross SHS - 2021
Timeline
Sales Consultant - Telstra
09.2024 - Current
Retail Service Member - Coles
09.2023 - 11.2024
Service Crew Member - Silver Rose Graduations
11.2022 - 10.2024
Restaurant Team Member - Grill’d
04.2021 - 04.2023
Alffie - Certificate III, Business Administration
James Cook University - JCUPrep,
TAFE Queensland - Pimlico - Certificate III, Information Technology
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