Monish Shivangani Lata
Ingleburn
Summary
Communicative customer service professionals are motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with systems paired with outstanding active listening and multitasking abilities. Also, a highly- motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. as currently I am studying Information Technology which I have interest in and I want to create my carrier in this field.
Overview
9
9
years of professional experience
Work History
Manager/Kitchen Hand
Pizza Hut
09.2023 - Current
- Food preparation
- manage the shop and run the shift
- Operating kitchen equipment like ovens, mixers, and slicers to cook pizzas and other menu items to specifications
- Assembling pizzas and other menu items according to customer orders, ensuring accuracy and consistency
- Maintaining cleanliness and sanitation standards in the kitchen area, including washing dishes, sanitizing surfaces, and disposing of waste properly
- Receiving deliveries, stocking ingredients, and monitoring inventory levels to ensure sufficient supplies for daily operations
- Supporting kitchen staff with various tasks as needed, such as assisting cooks, organizing storage areas, and fulfilling customer orders during busy periods
- Overseeing kitchen activities to ensure efficiency, quality, and adherence to Pizza Hut standards
- Assisting with staff scheduling and coordinating shifts to ensure adequate staffing levels during peak hours
- Monitoring food quality, presentation, and portion sizes to maintain Pizza Hut's standards and customer satisfaction
- Addressing any issues or challenges that arise such as equipment malfunctions, staffing shortages, or customer complaints
Customer Service Officer
Sun Insurance Company Ltd
01.2022 - 01.2023
- Handle all customer queries and complaints
- Answered phone with positive attitude and asked questions to better understand customer needs
- Learned basic conversational words in languages most common to customer base to improve service
- Verify insurance proposals, gathering and assessing background information and liaising with sales colleagues to effectively assess the risk
- Provide prospective customers with detailed information about company products
- Generate, review and evaluate renewal business due and recommend appropriate actions to attain premium rate and loss ratio objectives
- Any other tasks and duties as assigned by the Senior officers, underwriting manager, general manager operations and principal officer
- Responsible for answering customer queries
- Dealing with complaints and providing potential customers with detailed information about our products
- Required to review a customer’s policy and direct calls to sales agent when a policy needs to be initiated or upgraded
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets
Boarder Control Officer
Fiji Revenue and Customs Services
03.2019 - 12.2020
- Customer Focused and Be a customer champion for all travellers and ensure the travelling public enjoy the experience of interacting with FRCS Officers at our international Airports
- Actively participate in creating awareness for travellers on requirements relating to: - Visa and other travel documentation requirements - Application of law regarding the calculation and payment of Duty/Tax due - Customs procedures and practices, behalf of Fiji Immigration process passports and travel documents of arriving and departing travellers at international airports and seaports
- Carry out accurate screening and profiling of aircraft and travellers
- Accurately capture correct passenger movement data in IBMS and other systems Enforcement of alert reports and carrying out profiling of airline passengers while performing marshalling duties as required
- Facilitating the movement of people, & craft as directed by Supervisors and/or Principal Customs Officers
- Helping travellers in relation to facilitation regulations Providing appropriate support as required to other Border operations e.g., intelligence activities and other Law Enforcement Agencies
- Accurate and timely preparation of reports as required
- Prioritized and organized tasks to efficiently accomplish service goals
- Oversaw new teammate training for completeness and compliance
- Checking of parcels at post office Receive, sort and distribute daily mails
- Going out with senior officers to carry out inspection of containers
- Going out for monthly oil dipping for Pacific Energy and Vishnu Holding Ltd Responding to customer queries in person and via phone calls
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Relieving Assistant Classroom Teacher
Veiuto Primary School
11.2018 - 02.2019
- Built and strengthened positive relationships with students, parents and teaching staff
- Created lesson plans and chose supporting materials to promote positive learning experiences
- Planned and implemented lessons using various teaching strategies to meet diverse student needs
- Remained calm and patient in student interactions to support individual growth and development
- Taught children's foundational skills in colors, shapes and letters
- Implemented hands-on, play-based strategies for experiential learning
- Incorporated music, art and swimming into lesson planning
- Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment
- Prepared and graded subject tests for students
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning
- Met with parents to discuss students' progress and review areas requiring improvement
- Tested students' comprehension of subject matter through quizzes, tests and projects
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension
Office Assistant Intern
The University of the South Pacific
01.2018 - 12.2018
- The goal of the internship was to be in the marketing team of Pacific TAFE to apply knowledge acquired in the classroom to real-world situations, as well as gain the skills and experience that is necessary to prepare the student for a successful career in USP Pacific TAFE
- Also, in to provide General Customer Service includes from Enrolment to Marketing of USP Pacific TAFE's programs and short courses Provide information on enrolment procedures to customers
- Provide exceptional customer service to students, the general public, staff and stakeholders
- Provide information to students about courses and programs with respective departments
- Maintained accurate records and files pertaining to departmental areas of responsibility
- Advise international students on enrolment procedures and direct them to International Office
- Assist in organizing orientation and open day Assist in marketing related activities
- Worked with team members to promote great customer service and a pleasant work environment
- Coordinated travel arrangements for office personnel
- Follow up on all supporting documents to be submitted with application forms as advised by the student intake officer
- Opened, sorted and routed incoming mail and prepared outgoing mail
Data Entry Clerk
Fijian Elections Office
11.2018 - 12.2018
- Worked as a part time
- Entering of the data in the system
- Receive voting documents from different voting stations
- Monitored office services mailbox for business support needs and requests
- Maintained front desk to provide positive first impression
- Collected and organized information for entry, prioritizing entries to increase efficiency
- Oversaw election proceedings to maintain impartiality and fairness and assisted voters with adequate information
- Maintained positive working relationship with fellow staff and management
- Collected, evaluated and stored documents securely in permanent records
- Prepared voting area by setting up and organizing voting equipment, ballots and registrations sheets
Student Information Guide
The University of the South Pacific
01.2017 - 01.2017
- To provide a better help to all the first-year students throughout the semester Provide support to the first-year student in locating their lecture rooms, labs, campus life hub
- Help them guide to places they do not know in universities Help the guest that comes in the university
- Support the students in their academic work Guide them to SLS for better understanding
- Protected clients' rights by maintaining confidentiality of personal and financial information
- Monitored reception area to provide consistently safe, hazard-free environment for customers
Sales Assistant
Fashion Company Ltd
06.2016 - 08.2016
- To maximize profit and reach targets every month
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Provide customer service
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Cleaned shelves, counters and tables to maintain organized store
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Bagged or packaged purchases and wrapped gifts
- Built and maintained relationships with peers and upper management to drive team success
- Daily stock take
- Monitored stock levels to facilitate restocking and replenishment of shelves
- Participate in morning briefing
- Helped customers find specific products, answered questions and offered product advice
- Engaged with customers and recommended products based on needs and requests
Education
Bachelor of Information Technology - Information Technology
Wentworth Institute of Higher Education
Sydney, NSW03-2028
Advanced Diploma - Information Technology in Cyber Security
NVR Education Australia
Sydney, NSW03-2025
Certificate IV - Information Technology
The University of The South Pacific
Fiji01.2020
Bachelor of Arts -
The University of The South Pacific
Fiji11.2017
Skills
- Team player
- Data Entry
- Computer literate
- Customer Support
- Formatting PCs and Updating Software's
- Verbal & written communication
- Team Management
Accomplishments
- Certificate of participation in Basic Project Management Training - 2022
- Certificate of participation in Community Based Disaster Risk Management Training – ADRA - 2021 Certificate of participation in Technique on Plant Propagation - Ministry of Agriculture - 2021
- Certificate of participation in webinar on Trade Facilitation and the Role of Customs – Customs and Excise Education and Training center, Financial Training Agency, Ministry of the Republic of Indonesia - 2020
- Certificate of Participation in US Embassy Diplomatic Security Service Training – Fiji Revenue and Customs Services - 2020
- Certificate of completion for Primary Line Officers Training- Fiji Revenue and Customs Services-2019 Certificate of Participation in Youth Advocacy Workshop- ACT IT Network - 2018
- Certificate of participation at the International Youth Day Event - 2018 Certificate of Appreciation in Pacific TAFE Marketing- USP-2018
- Certificate of participation in the First Year Experience Buddy Program-USP 2018 Certificate of volunteer service as a Volunteer for USP Family Fun Day- USP -2018 Certificate of participation in the First Year Experience Buddy Program-USP 2017 Certificate of volunteer service as student Ambassador- USP - 2017
- Certificate of Volunteer service as Student Ambassador- USP- 2016
Languages
Hindi
Full Professional
English
Full Professional
Fijian
Full Professional
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Participating in cultural exchange programs and homestays
- Enjoy participating in activities for overall physical and mental well-being
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Getting involved in local advocacy groups to promote positive change in the community
- Music
- Volunteering
- I enjoy helping others and giving back to the community
- Design and Build Websites
Work Referees
References available upon request
Timeline
Manager/Kitchen Hand
Pizza Hut
09.2023 - Current
Customer Service Officer
Sun Insurance Company Ltd
01.2022 - 01.2023
Boarder Control Officer
Fiji Revenue and Customs Services
03.2019 - 12.2020
Relieving Assistant Classroom Teacher
Veiuto Primary School
11.2018 - 02.2019
Data Entry Clerk
Fijian Elections Office
11.2018 - 12.2018
Office Assistant Intern
The University of the South Pacific
01.2018 - 12.2018
Student Information Guide
The University of the South Pacific
01.2017 - 01.2017
Sales Assistant
Fashion Company Ltd
06.2016 - 08.2016
Bachelor of Information Technology - Information Technology
Wentworth Institute of Higher Education
Advanced Diploma - Information Technology in Cyber Security
NVR Education Australia
Certificate IV - Information Technology
The University of The South Pacific
Bachelor of Arts -
The University of The South Pacific
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