Monique Smith
Frankston,Australia
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Store Manager
Platypus Shoes
2022.10 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Stock Control Manager and Store Manager
Pivot
2021.09 - 2022.10
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Set up displays of merchandise to market new products to customers.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Sales Assistant
City Chic
2022.06 - 2022.09
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
Administrative Assistant
The Therapy Rooms
2021.05 - 2021.12
- Executed record filing system to improve document organization and management.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Coordinated customer service, patient scheduling and billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Sales Associate
Country Road Group
2016.12 - 2021.05
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Education
VCE Completion -
Frankston High School
Frankston, VIC11.2017
Skills
- Problem-Solving Strengths
- Constructive Feedback
- Accurate Money Handling
- Effective Working Relationships
- Stock Management
- Payment Processing
- Customer Service
- Oversee Administrative Functions
References
Platypus Shoes - Sara Calteri - Area Manager - 0403121073
Platypus Shoes - Tyler Puts - Store Manager Doncaster - 0421874656
Pivot - Shellie Higgins- Store Manager - 0499085583
The Therapy Rooms - Dr Annette Ostermeyer - Clinic Psychologist - 0417395765
Timeline
Store Manager
Platypus Shoes
2022.10 - Current
Sales Assistant
City Chic
2022.06 - 2022.09
Stock Control Manager and Store Manager
Pivot
2021.09 - 2022.10
Administrative Assistant
The Therapy Rooms
2021.05 - 2021.12
Sales Associate
Country Road Group
2016.12 - 2021.05
VCE Completion -
Frankston High School
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