MONTANA BREAKSPEAR

My current employment is at Helmet Hair Salon. I commenced this job soon after moving here end of September. It is a very busy business and not a lot of downtime though, if i ever find myself in the position there is always another task handed to me.

I have many responsibilities, these include:

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Corresponded with clients through email, telephone or postal mail.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Scheduled and confirmed appointments
• Making coffees for clients
• Washing and folding of towels
• Cleaning station after client has left
• Seating the client and caping up so they are ready when the stylist is ready
• Putting away stock orders

My recent employment was with Hype Dc in Stocklands Shellharbour. This was a new and different environment for me to work in though, I had worked at Woolworths and had some retail experience to an extent, this is a different type of retail and I had very different tasks and duties to fulfil. During my time at Hype Dc I had a lot of training leading up to my first shift via COMBI alongside hands on learning in-store. The company also held and induction day at Accent Group Sydney office which I found really helpful.

Responsibilities in this role include:

• Greeting customers when they enter the store ensuring they feel welcomed into the store and are acknowledged
• Assist customers with deciding on shoes or finding a specific pair of shoes
• Giving opinions and helping weigh up pros and cons on each shoe depending on each customer and their needs
• Processing payments, refunds and exchanges
• Packing online orders
• Pair checking shoes before proceeding with sale
• 1%ers E.g dusting shelves, cleaning windows, sweeping/ mopping floors, stocking AV shelfs, straightening shoes, fillings bags
• Tidying back room E.g straightening boxes and keeping all shoes in order by brand, style and size
• Entering stock receipts
• Putting away stock
• Filling in press in sheet for the next day
• Filling empty spaces on shelves
• Relacing shoes
• Taking phone calls and helping to as best as my ability
• Help with sales shelf E.g printing price labels and tagging sale items
• Ensuring all price labels are in readable condition and are on the right shoes

Since being employed at SCD and working in this kind of environment I have had the opportunity to excel my social skills, time management and multi-tasking skill. During my time at SCD I had done in depth and hands on learning and have also had the opportunity to train new members of our staff

Responsibilities in this role include:

• Assisting operator’s and hygienist’s with dental procedures such as fillings, crowns, extractions and cleans
• Preparing patients for surgery
• Greeting and talking to patients
• Comfort nervous patients -
• Preparing examination areas
• Maintain safe and clean working environment by complying with procedures, rules, and regulations e.g
• Sterilise surgery room after every appointment and dispose of all sharps
• Sterilising equipment
• Ensure proper standards of infection control
• Handle and prepare dental materials used in treatment
• Being aware of medical history for each patient e.g
• Latex allergies
• Sharpening instruments
• Assisting with stocktake in surgery rooms and practice
• Keeping patient details and information confidential
• Pouring up impressions (mouth moulds) e.g
• For dentures
• Preparing patient documentation e.g
• Lab work for appliances and referrals
• Sterilise and close surgery rooms at the end of the day
• Shut down processing room, kitchen, lab, hallway and laundry at the end of the day
• Count instruments each morning
• Set up appropriate trays for each appointment
• Training new employees – this involves teaching the correct sitting position, treatments processes, trays set ups for each appointment, how to sterilise the surgery room in between patients, note taking and charting in patient files
• Helping with admin e.g
• Answering phone calls, taking messages and booking appointments
• Taking surgery bins out to large bins
• Writing notes and charting in patient files
• Daily’s” – this is a check list of tasks that need to be completed in each surgery room before lunch
• Opening and closing the practice

During my employment at Woolworth's Shell Cove, I worked as a Team Member, in the front end of the store. Working at Woolworth's supermarket helped me gain strong multi-tasking skills whilst working on weekends. I would also make myself available for additional shifts during staff shortages and peak periods. I had various responsibilities which included:

• Opening and closing of the front end
• General cleaning and maintaining the in Self Check Out area, Lanes and Store in general
• Greeting and assisting customers
• Taking online orders and cash handling
• Training new employees
• And answering phone calls
• Dealing with customer enquiries and complaints in an effective and calm manner
• Assist in Self Check out – this included monitoring what machines were available and helping troubled customers to ensure an enjoyable and easy shopping experience
• Ensure all confectionary was presentable and faced
• Shopping bags were accessible and filled
• Be aware of any spills on the floor or machines
• Be aware of any theft
• Directing customers to any items they were searching for