Summary
Overview
Work History
Education
Skills
References
Timeline
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Montana Dacey

Albury,Australia

Summary

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Manager

Chemist warehouse
Wodonga, Vic
01.2023 - Current
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Recruited and hired qualified candidates to fill open positions.

Senior Pharmacy Assistant

Chemist Wharehose
Wodonga, Vic
01.2020 - 01.2023
  • Assisted Pharmacist in filling prescriptions, verifying accuracy of medication orders and preparing medications for dispensing.
  • Provided customer service to patients including answering questions about medications and health-related topics.
  • Performed cash register operations including entering patient information into the computer system, processing payments and making change.
  • Organized and stocked shelves with pharmaceutical products as well as other store items.
  • Received new shipments of pharmaceuticals, verified accuracy of order receipts and restocked inventory accordingly.
  • Maintained records of drug inventories, monitored expiration dates and reported any discrepancies to management.
  • Prepared labels for prescription bottles according to standards set by state board of pharmacy regulations.
  • Counseled customers on proper storage of medications, use of over-the-counter drugs, side effects and drug interactions.
  • Managed daily workflow which included receiving phone calls from doctors' offices regarding prescriptions, refills, prior authorizations.
  • Trained new employees on pharmacy processes such as filing prescriptions, operating the cash register and stocking shelves.

Retail Assistant

Always alice
Albury , NSW
03.2018 - 10.2022
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Engaged with customers and recommended products based on needs and requests.

Education

High School Diploma -

James Fallon
Albury
12.2013

Skills

  • Confident
  • Enthusiastic
  • Team player
  • Motivated
  • Time management
  • Multitasker
  • Training and mentoring
  • Talent Development
  • Handling Escalations
  • Complaint resolution
  • Decision-Making
  • Employee Scheduling
  • Team Building and Leadership
  • Staff Management
  • Workforce Management
  • Staff Development

References

References available upon request.

Timeline

Manager

Chemist warehouse
01.2023 - Current

Senior Pharmacy Assistant

Chemist Wharehose
01.2020 - 01.2023

Retail Assistant

Always alice
03.2018 - 10.2022

High School Diploma -

James Fallon

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Montana Dacey