Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Montana Holly

Harvey,WA

Summary

Energetic individual with background in fast food and counter service, skilled in efficient order handling, excellent phone call skills (taking orders and overcoming customer questions and needs) and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Casual Kitchen Attendant

Harvey Fish and Chips
Harvey, WA
03.2022 - Current
  • Sanitized surfaces with approved cleaning solutions after each task was completed.
  • Disposed of garbage according to health regulations.
  • Served food during catered events or banquets as requested by supervisors or chefs.
  • Maintained a neat work station throughout shift hours.
  • Stocked shelves with food supplies, such as canned goods and dry ingredients.
  • Cleaned dishes, pots, pans and utensils.
  • Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
  • Communicated effectively with co-workers regarding daily tasks assigned.
  • Swept and mopped floors to maintain cleanliness in the kitchen area.
  • Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
  • Provided take-out services to customers who preferred to dine offsite.
  • Checked food quality regularly before serving it to customers.
  • Assisted with training new front of house employees on procedures and policies.
  • Adhered to all health code regulations when handling food items or beverages.
  • Answered phone calls, took reservations, and answered inquiries.
  • Communicated orders to kitchen staff in an accurate and timely fashion.
  • Greeted customers and provided friendly customer service.
  • Performed opening and closing duties such as counting money, organizing supplies.
  • Resolved customer complaints in a professional and courteous manner.
  • Resolved any customer complaints or issues promptly with professionalism.
  • Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Took to-go phone orders from guests following outlined procedures.
  • Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.

General Farm Hand

Biara Santa Gertrudis Stud
Northampton , WA
  • Recorded data related to activities such as number of animals sold or harvested yields.
  • Organized storage areas for feed, hay, straw and other supplies.
  • Provided assistance during calving season by ensuring newborn calves were healthy and had access to food and water.
  • Maintained fences, gates, barns and other farm structures.
  • Monitored livestock health and nutrition.
  • Fed and watered livestock, ensuring their health and well-being.
  • Administered medications and vaccinations to livestock under supervision.
  • Conducted daily inspections of farm equipment, identifying need for repairs or adjustments.
  • Assisted with the breeding and raising of livestock, including calving and lambing.
  • Performed routine maintenance and repairs on farm structures, such as fences and barns.
  • Collaborated with team members to ensure all farm operations ran smoothly and efficiently.

Cashier

IGA
Harvey, WA
03.2020 - 11.2020

Education

General High School/ Agriculture

Western Australian College of Agriculture
Harvey, WA
11-2023

Skills

  • Greeting guests
  • Phone Etiquette
  • Cash Handling
  • Merchandise Restocking
  • Customer inquiries
  • Telephone management
  • Positive and professional
  • Product Knowledge
  • First Aid Training
  • Menu knowledge
  • Strong Work Ethic
  • Order Taking
  • Team Collaboration
  • Stock management

Affiliations

Workplacement:

  • Waroona Veterinary Clinic

Date- 16/02/2023- 15/06/2023

completed all aspects of Veterinary Assisting, cleaning, restraining animals, restocking shelves, client communication/ reception. Involved in both Large and Small animals but mainly Small Animals in clinic.

  • Biara Santa Gertrudis Stud- Northampton WA

Basic Farm Hand roles, including yard work with cattle, caring for poddy calf, fencing, etc.

As well as, General House Chores and Live in Nanny work.

  • St Annes Primary School

Date- 20/07/2023- 21/09/2023

Completed all aspects of Education Assistant in Kindergarten Classroom.

  • Have Gavel Will Travel Auctioneering- (family business)

Assisting in Bullsales across the state, Northampton to Bremer Bay, Talking to Clients (Phone calls and In Person), for promotion of sale bulls and sourcing information for Auctioneer such as withdrawn and additional lots and sale information (pedigrees and breeding information). Clerical, clerking sales for auctioneers records. Sending out invoices using basic Microsoft 365 techniques

Accomplishments

  • Year 12 Highest Achieving Extension Student across all areas of the college (Class, Trades and Farm)

Certification

Completing

  • Certificate II in Animal Care (online)- Jan 2024- Present

Completed

  • Certificate I in Construction- 2022
  • Certificate II in Production Horticulture- 2022
  • Certificate II in Wool Handling- 2022
  • Certificate II in Automotive Vocational Preparation- 2022
  • Certificate II in Engineneering Pathways- 2022
  • Certificate II in Furniture Making Pathways- 2022
  • Certificate II in Agriculture- 2022
  • Certificate II in Advanced Wool Handling-2022
  • Certificate III in Agriculture- 2023

References

Pauline Burgess

Owner/ Manager: Harvey Fish and Chips 

Phone: 0418 959 352

Email: p-burgo@bigpond.com  or  harveyfishchips@gmail.com

Glenn Hasleby

Stud Principal/ Owner: Biara Santa Gertrudis Stud 

Phone: 0438 341 812

Timeline

Casual Kitchen Attendant

Harvey Fish and Chips
03.2022 - Current

Cashier

IGA
03.2020 - 11.2020

General Farm Hand

Biara Santa Gertrudis Stud

General High School/ Agriculture

Western Australian College of Agriculture

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Montana Holly