Montana Norman
Meringandan,QLD
Summary
Experienced healthcare administration professional with a strong organizational aptitude and customer service proficiency, pursuing a medical receptionist role to contribute exceptional administrative skills and attention to detail in optimizing medical office functions.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Top Health Doctors
Strathpine, QLD
11.2025 - 01.2026
- Managed patient scheduling and appointment confirmations efficiently.
- Handled incoming calls and addressed patient inquiries professionally.
- Processed patient registrations and maintained accurate records.
- Coordinated office communications and collaborated with healthcare staff.
- Checked patients in and out for appointments and collected co-payments.
- Greeted and checked in patients, updating patient information in computer system.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Medical Receptionist
Medibizz
11.2021 - 03.2025
- Greeted patients and visitors with professionalism and courtesy.
- Managed telephone inquiries to ensure efficient communication.
- Scheduled and followed up on appointments to optimize patient flow.
- Maintained cleanliness and organization of reception and waiting areas.
- Processed Medicare billings and payments with accuracy.
- Handled administrative tasks including faxing, scanning, filing, and mailing.
- Monitored and replenished stationery and office supplies as necessary.
- Ensured confidentiality of sensitive information in accordance with policies.
Wholesale order manager / Cashier
Victory Meats
04.2016 - 09.2021
- Facilitated effective communication via phone and in-person interactions.
- Processed substantial phone orders from businesses, ensuring timely pickup arrangements.
- Managed customer relations to enhance satisfaction and loyalty.
- Handled financial transactions and calculated daily revenue while reporting to ownership.
- Assisted in opening new butcher shop in Griffith over five weeks.
- Led setup of new store in shopping center, overseeing butcher department operations.
- Organized meat cabinet layout and labeled products for optimal presentation.
- Coordinated with various departments to ensure seamless store operations.
Painter
DB Painting Services
08.2020 - 05.2021
- Prepared surfaces by sanding, scraping, and cleaning for optimal paint adhesion.
- Applied paint using brushes, rollers, and spray equipment across diverse surfaces.
- Painted skirting boards and frames with precision and attention to detail.
- Executed cutting in for areas designated for rolling to ensure clean lines.
- Filled and sanded holes, followed by gapping of skirts and frames to achieve smooth surfaces.
- Cleaned the area post-painting and washed all used tools thoroughly.
Waitress
Tallarook Hotel
12.2018 - 06.2019
- Food preparation Ensuring food was taken out to customers that looked presentable and was safe to eat.
- General cleaning of the kitchen to ensure safety standards are met and was a sanitized workplace to prepare food.
- Communication skills Receiving orders from each customer and able to write quick enough to then take the order to the chef and tell them any changes the customer has made to their order.
Education
Year 12 VCE -
Seymour College
09.2016
Skills
- Phone call management
- Appointment scheduling
- Patient greeting
- Medical terminology knowledge
- Effective communication with healthcare professionals
- Software proficiency (Best Practice)
- Patient billing experience
- Insurance claims processing
- Attention to detail
- Patient interaction
- Fast-paced environment adaptability
- Time management skills
- Problem solving abilities
- Conflict resolution expertise
References
- Dr. Jaswinder Buttar, Director of Butler Boulevard Medical Centre / General Practitioner, 0411 899 575
- Dr. Peter Hubka, General practitioner - Butler Boulevard Medical Centre, 0402 294 960
Timeline
Medical Receptionist
Top Health Doctors
11.2025 - 01.2026
Medical Receptionist
Medibizz
11.2021 - 03.2025
Painter
DB Painting Services
08.2020 - 05.2021
Waitress
Tallarook Hotel
12.2018 - 06.2019
Wholesale order manager / Cashier
Victory Meats
04.2016 - 09.2021
Year 12 VCE -
Seymour College