Montana Piscopo
Gold Coast,Australia
Summary
Human Resource student with practical experience in team leadership, staff supervision, and fast paced operational environments. Demonstrated ability to support team performance, communicate effectively with diverse stakeholders, and manage workplace challenges in real time. Strong interest in developing a career in Human Resources, with a focus on employee experience, team development, and organisational effectiveness.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Zambreros
Gold Coast, Australia
06.2025 - Current
- Supervise and support team members during high-pressure service periods, ensuring smooth operations and positive team performance
- Coordinate daily operations including opening procedures, staff allocation, and cash handling
- Provide on-the-job training and guidance to new employees, supporting skill development and adherence to workplace standards
- Resolve customer and team-related issues, applying problem-solving and communication skills to maintain service quality
- Act as a key point of contact between staff and management during shifts
Shift Supervisor
Baskin Robbins
Gold Coast, Australia
06.2023 - Current
- Lead and supervise team members during closing shifts, ensuring efficient operations and completion of end of day procedures
- Support team coordination during busy periods, maintaining service standards and workflow efficiency
- Handle workplace challenges independently, including customer concerns and operational disruptions
- Contribute to a positive team environment through clear communication and leadership
- Ensure smooth transition between shifts and readiness for next day operations
Education
Bachelor of Advanced Business (Honours) - Human Resource
Griffith University
Gold Coast, QLD10-2028
Skills
- Operational Coordination in Fast Paced Environments
- Team Leadership & Employee Support
- Training & Development of New Staff
- Stakeholder Communication & Customer Engagement
- Conflict Resolution & Problem Solving
- Time Management & Reliability
- Workplace communication
Certification
- Diploma of Business
Timeline
Shift Supervisor
Zambreros
06.2025 - Current
Shift Supervisor
Baskin Robbins
06.2023 - Current
Bachelor of Advanced Business (Honours) - Human Resource
Griffith University