Montana Quick
Clarence Town,NSW
Summary
Grocery Shopper with extensive experience in retail and customer service. Expertise in inventory management, efficient shopping techniques, and fostering positive customer relationships. Proven track record of enhancing store reputation through dedicated service and effective communication. Previous roles resulted in increased operational efficiency and heightened customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Grocery Shopper
Coles supermarket
Edgeworth, NSW
09.2021 - Current
- Selected grocery items based on customer preferences and shopping lists.
- Assisted customers with product inquiries and recommendations.
- Selected and sorted online orders for efficient fulfillment.
- Assisted in training new staff on shopping procedures and best practices.
- Resolved customer inquiries related to product availability and substitutions.
- Maintained a clean and organized work area for optimal productivity.
- Managed inventory levels to ensure timely delivery of items to customers.
Hospitality team member
Scratchleys
Newcastle
11.2019 - 09.2021
- Provided exceptional customer service to guests in a fast-paced environment.
- Handled guest inquiries and resolved issues promptly with professionalism.
- Greeted guests in a friendly and professional manner.
- Assisted with the preparation of food and beverage items for customers.
- Handled incoming calls, answered questions, and responded to complaints promptly.
- Restocked supplies as needed throughout shift.
- Communicated effectively with team members to ensure smooth operations during peak hours.
Team Member
McDonalds
Newcastle
07.2018 - 09.2019
- Collaborated with team to maintain high standards of customer service.
- Operated cash register and processed customer transactions efficiently.
- Ensured cleanliness and organization of work areas throughout shifts.
- Supported team in executing daily tasks to meet operational goals.
- Communicated effectively with colleagues to enhance teamwork and productivity.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
Bachelor of Education - Secondary PDHPE
The University of Newcastle
Newcastle, NSW11-2026
Skills
Work related:
- Customer service
- Store maintenance
- Problem resolution
- Team collaboration
- Effective communication
Study related:
- Student engagement
- Classroom management
- Lesson planning
- Curriculum development
- Material preparation
Certification
- First Aid Certificate + CPR
- Working with Children Check
- RSA license
- Anaphylaxis training certificate
Accomplishments
- HSC with ATAR completion
- Early entry to University
- Coles Team Member recognition
Affiliations
- WNPL 1st Grade Footballer (11 years of playing soccer)
- Social Oztag
References
- Kim Hewitt - Coles supermarket Manager
- Tracey Kelty - University Lecturer
Timeline
Grocery Shopper
Coles supermarket
09.2021 - Current
Hospitality team member
Scratchleys
11.2019 - 09.2021
Team Member
McDonalds
07.2018 - 09.2019
Bachelor of Education - Secondary PDHPE
The University of Newcastle