Hi, I’m
Montana Sferco
Geelong,VIC
Summary
Driven employee with proven expertise in customer service and cash handling through numerous years of hospitality experience. Demonstrates exceptional organizational and communication skills, ensuring operational excellence and a positive customer experience. In addition to hospitality experience, other notable positions including receptionist experience contributes to the ability to offer exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
years of professional experience
Work History
Skinny Dipper's Cafe
Barista/Cafe Worker
02.2020 - Current
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Platinum Products
Receptionist
05.2021 - 12.2021
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
SUBWAY®Restaurants
Store Team Member
05.2018 - 02.2020
Job overview
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
Education
Deakin UniversityGeelong, VIC
Bachelor of Health Sciences from Nutrition And Psychology For Allied Health Majors
10.2025
Deakin UniversityGeelong, VIC
Bachelor of Nursing
05.2021
Belmont High SchoolGeelong, VIC
Year 12 VCE
10.2020
Skills
- Friendly and outgoing
- Cash Handling
- Exceptional customer service
- Conflict Resolution
- Staff Training
- Hospitality service expertise
- Time Management
- Reliable and Dependable
- Organization skills
- Telephone skills
- Data Entry
- Verbal and written communication
Timeline
Receptionist
Platinum Products
05.2021 - 12.2021
Barista/Cafe Worker
Skinny Dipper's Cafe
02.2020 - Current
Store Team Member
SUBWAY®Restaurants
05.2018 - 02.2020
Deakin University
Bachelor of Health Sciences from Nutrition And Psychology For Allied Health Majors
Deakin University
Bachelor of Nursing
Belmont High School
Year 12 VCE
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