Montana S U T H E R L A N D

Deliver administrative support to ensure the effective operation of the Command

• Update and maintain records and databases, complying with records management processes across a range of systems to ensure information is accurate stored correctly and accessible
• Process banking and mail daily and updating on SAP
• Respond to customer enquiries through telephone, email, mail and face to face
• Reporting daily offenders on bail
• Updating accountable books daily in records management systems and doing monthly CMF auditing
• Create, amend and support documentation Police Prosecutors require for presentation in court hearings like Representations
• Process applications and taking fingerprints by appointment
• Creating events from the public on WebCo
• Processing GIPAS and Subpoenas for appropriate personnel
• Following correct policies and procedures put in place when completing all tasks
• Preparing the received brief for destruction
• Preparing court papers for officers who are required for court daily
• keep up to date with stationary/uniforms and order when required
• Liaise with external agencies and internal agencies
• Communicate effectively with Internal and external agencies

• Accurately input and manage data entry within organised records management systems ensuring compliance with legislation, policy and procedures.
• Match name and date of birth information contained in NSWPF systems and the National Police Checking service support system.
• Receiving of charge fingerprints within NSW Police Force systems and communicating this with appropriate personnel.
• Processing requests from internal and external agencies or stakeholders for criminal record information, retrieving and releasing records through a systematic process adhering to relevant procedures.
• Prepare standard routine correspondence using templates and draft original communications for more specific or complex matters.
• Provide advice to management on emerging trends or issues to inform decision making.
• Respond to customer enquires through telephone, letter or email in a timely manner to support service delivery.
• Managing the National Police Check certificates that get printed and place them in envelopes to be processed by the mail room.
• Cooperate and liaise with other Police Commands to ensure the effective and efficient delivery of services.

• Efficiently manage a high volume of incoming orders through accurate reception and processing
• Conduct meticulous data entry to ensure the precision of customer and financial records
• Address customer inquiries regarding outstanding invoices, providing necessary documentation such as invoice copies and proof of deliveries
• Handle incoming phone calls and respond to email inquiries, resolving customer concerns promptly
• Adhere to internal procedures and instructions, ensuring compliance with company protocols
• Manage credit card payments, received debtor payments, and reconciled bank statements and contact overdue debtor accounts
• Identified and resolved account discrepancies, maintaining the integrity of financial records

• Answered and directed incoming calls, managing communication flow within the organisation
• Organised and filed end-of-the-month classroom documentation, ensuring accuracy and accessibility for reference
• Collaborated with management to develop procedures and forms as needed for improved organisational efficiency
• Coordinated and developed a program calendar of events, meetings, and upcoming deadlines, ensuring timely execution
• Handled payments for enrolments and managed general overdue payments, ensuring financial records were up-to-date
• Accounted for an accurate visitor log and special guest data, maintaining a comprehensive record of individuals entering the facility
• Recorded illnesses, incidents, and trauma reports, documenting them on a spreadsheet for reference and reporting purposes
• Maintained office equipment

• Responded to a high volume of incoming phone calls, demonstrating strong communication skills
• Kept records of customer correspondence, supporting comprehensive client profiles and history
• Met individual and collective response and service targets, demonstrating a commitment to team goals
• Maintained a strong understanding of industry knowledge
• Handled customer complaints, providing actionable solutions
• Managed diaries and arranged appointments

• Conducted comprehensive safety briefings, ensuring passengers' awareness and compliance with safety procedures
• Administered first aid when required, demonstrating quick and effective response in emergency situations
• Orchestrated the preparation and delivery of food and beverage services, maintaining high standards of service excellence
• Ensured excellent customer service, exceeding guest expectations and contributing to a positive travel experience
• Conducted routine safety checks, monitoring, managing, and securing the cabin to uphold aviation safety standards
• Adhered to all aviation rules and regulations, ensuring a secure and compliant flight environment
• Prepared and submitted reports on flight incidents, adhering to protocols for accurate documentation and analysis

• Checked in and efficiently directed passengers
• Boarded passengers, checked tickets, and assisted as needed for a seamless boarding experience
• Effectively resolved conflicts, maintaining a calm and professional demeanor in challenging situations
• Addressed both general and complex inquiries from passengers, demonstrating strong problem-solving skills
• Provided customer service at all levels, prioritising passenger satisfaction and positive interactions
• Maintained a customer-centric approach, fostering positive relationships with passengers and contributing to the overall success of the airline

• Contributed to McDonald's and Boost in customer service roles during school, gaining valuable experience in fast-paced environments