Montaya Utting
Cranbourne East,VIC
Summary
Proven in enhancing customer satisfaction and streamlining operations, I leveraged organization skills and patience at Woolworths Group to elevate service standards. Expert in data entry and customer service, I thrive in fast-paced environments, consistently delivering exceptional results with reliability and punctuality, setting a benchmark for peers in customer engagement and operational efficiency.
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Overview
4
4
years of professional experience
Work History
Receptionist
InnerTelligence
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
Customer Service Cashier
Woolworths Group
09.2021 - 12.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Crew Trainer
McDonald's
05.2021 - 09.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
Education
High School Diploma -
Cranbourne East Secondary College
10-2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Product knowledge
- Refund handling
- Merchandise restocking
Timeline
Receptionist
InnerTelligence
01.2024 - Current
Customer Service Cashier
Woolworths Group
09.2021 - 12.2023
Crew Trainer
McDonald's
05.2021 - 09.2023
High School Diploma -
Cranbourne East Secondary College
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