Montserrat Cosio
Student | Customer Service & Events Experience
Perth,WA
Summary
Dynamic Event Management professional with a solid backround at a renowned event organizing company in Mexico named Caltengo, enhancing guest relations and optimizing event logistics. Successfully coordinated engaging activities at numerous corporate events. I'm excellent in creating memorable experiences for all ages while ensuring safety and satisfaction. Demonstrated strong organizational, multitasking skills and great communication and crowd retention.
Overview
2
2
Languages
Work History
Event Management Staff Member
Caltengo
03.2025 - 08.2025
- Facilitated and monitored entertainment activities at company events for over 6,000 people.
- Boosted attendee satisfaction by providing exceptional customer service and quickly addressing concerns.
- Increased efficiency and reduced wait times for guests in fast-paced and crowded events.
- Implemented safety protocols to minimize risks for kids in various events including graduation ceremonies, family events, and trade fairs.
Camp Counselor
Caltengo
03.2025 - 08.2025
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Coordinated and led engaging, interactive activities for 60+ campers.
- Successfully managed logistics for a fast-paced, three-day camp.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Cultivated a supportive and positive camp environment by creating personalized connections, resulting in a 95% satisfaction rate.
Education
High School Diploma -
Tecnológico De Monterrey
Mexico City, Mexico 04.2001 -
Skills
Guest management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Event Management Staff Member
Caltengo
03.2025 - 08.2025
Camp Counselor
Caltengo
03.2025 - 08.2025
High School Diploma -
Tecnológico De Monterrey
04.2001 -
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