Mora Civelli
Head Of Operations & E-commerce Logistics
Byron Bay,NSW
Summary
I am used to high standards of quality and consider myself to be efficient with an excellent eye for detail. I can easily adapt to new workplaces proactively. Motivated by new challenges with a determined an innovative personality to face them.
Overview
8
8
years of professional experience
18
18
years of post-secondary education
3
3
Languages
Work History
Head of Operations
Lox and Chain
Byron Bay
05.2023 - Current
- Leading daily operations and logistics for a fast-growing e-commerce jewelry brand.
- Managing a small team across fulfillment, packing, and customer service.
- Overseeing warehouse workflows, production rosters, and team coordination to ensure the smooth dispatch of 100+ daily orders.
- Calculating stock levels and managing inventory flow using platforms such as Shopify, Inventory Planner, and Starshipit.
- In direct communication with suppliers and manufacturers, ensuring that timelines and quality standards are met.
- Supporting creative direction and campaign execution across brand and product launches.
- Driving operational improvements to support business growth and seasonal scale-ups.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
Digital Marketing
Frubis
Buenos Aires
06.2021 - 12.2022
- Worked at a marketing agency, creating and managing Facebook and Google Ads campaigns for various clients.
- Assisted with strategy, audience segmentation, budget allocation, and performance reporting.
- Gained hands-on experience with Meta Business Manager and Google Ads Manager.
- Collaborated with design and content teams to ensure campaign consistency and performance.
- Enhanced brand visibility by implementing targeted digital marketing campaigns.
Distribution, Logistic and Wine Sale
Bodega Humberto Canale
Buenos Aires
05.2017 - 10.2021
- Retail sale of wines, and in charge of the logistics and distribution of the orders.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor Degree of Business Administration - Business Administration
Universidad Austral
Buenos Aires 03.2017 - 05.2022
Secondary School -
St. Catherines Moorlands School
Buenos Aires 03.2004 - 12.2016
Skills
Operations & Logistics Management
Team Leadership
Problem Solving
Communication
E-commerce Tools
Organization & Multitasking
Creative Thinking
Timeline
Head of Operations
Lox and Chain
05.2023 - Current
Digital Marketing
Frubis
06.2021 - 12.2022
Distribution, Logistic and Wine Sale
Bodega Humberto Canale
05.2017 - 10.2021
Bachelor Degree of Business Administration - Business Administration
Universidad Austral
03.2017 - 05.2022
Secondary School -
St. Catherines Moorlands School
03.2004 - 12.2016