Morag Ward
PORT LINCOLN SOUTH,Australia
Summary
Confident, caring and compassionate with a sincere approach to all clients.
Dedicated to promoting health, healing and well being through therapeutic massage remedies.
Knowledgeable Massage Therapist with 10 years of experience offering professional massage treatments to relieve muscle discomfort and aid relaxation. Practiced in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments.
Overview
35
35
years of professional experience
Work History
Remedial Massage Therapist
Self-employeed
11.2013 - Current
- Improved client satisfaction by providing customized massage treatments tailored to individual needs.
- Enhanced clients'' well-being by applying various remedial massage techniques.
- Educated clients on the benefits of regular massage therapy and self-care techniques to maintain overall wellness.
- Ensured a comfortable and serene environment, maintaining clean and organized treatment rooms.
- Established rapport with new clients through attentive listening skills, empathetic communication, and thorough consultations.
- Increased repeat clientele with personalized care plans and consistent follow-up communications.
- Reduced clients'' stress levels by incorporating relaxation techniques into each therapy session.
Receptionist Administrator
Hilton Motel
02.2012 - 10.2013
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Office Manager
Safestore
03.2011 - 06.2011
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Retail Sales Merchandiser
Choices Fashion
02.2005 - 03.2010
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Boosted sales revenue through effective merchandising strategies and attractive displays.
- Managed inventory levels, ensuring optimal stock availability for customers at all times.
- Collaborated with store management to implement promotional events and drive sales growth.
- Enhanced store appearance by regularly maintaining clean, organized, and visually appealing merchandise displays.
- Developed strong relationships with vendors to ensure timely product deliveries and resolve any issues promptly.
- Assisted customers in locating desired products, resulting in increased sales and repeat business.
- Implemented creative visual merchandising concepts that captured customer attention and boosted sales performance.
Food Delivery Driver
Snack Shack
01.2001 - 10.2003
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Navigated efficiently through various routes for timely food deliveries.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Increased repeat business by providing friendly and professional service to customers.
- Handled cash transactions accurately, maintaining financial integrity during each shift.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
Office Manager
Slape Crash Repairs
06.2002 - 12.2002
- Streamlined financial processes by implementing efficient administrative systems and procedures.
- Managed accounts payable and receivable, ensuring timely payments and accurate recordkeeping.
- Optimized cash flow management by monitoring business transactions and adjusting investment strategies accordingly.
Payroll Manager
Coles Supermarket
03.1989 - 03.2001
- Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
- Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
- Managed a team of payroll specialists, providing training and guidance to ensure timely and accurate payroll processing.
- Collaborated with HR and Finance departments for seamless integration of new hires into the payroll system.
- Ensured compliance with federal, state, and local tax laws by staying current on regulations and updating policies accordingly.
- Reduced errors in payroll data entry by implementing automated systems and providing thorough training to staff members.
- Developed comprehensive reports for management detailing payroll expenses, trends, and projections.
- Implemented cost-saving measures within the department while maintaining high levels of service quality and accuracy in payroll processing.
Education
RSA
TAFE
Port Lincoln2019
Diploma Remedial Massage
Evolve College
Adelaide, SA07.2016
Cert 4 Massage Therapy Practice
Australian College of Massage
Adelaide, SA11.2013
High School Diploma -
Port Lincoln High School
Port Lincoln, SA1988
Skills
- Sports Massage
- Relaxation Techniques
- Client consultation
- Deep Tissue Massage
- Relationship building and management
- Trigger Point Massage
- Administrative Support
- Stress Relief Massage
- Social skills
- Customer Service
- Licensed Massage Therapist
- Time management abilities
- Cash Handling
- Attention to Detail
- Effective Communication
- Problem-solving aptitude
- Active Listening
- Email and Phone Etiquette
- Facial Massage
- Payment Processing
- Task Prioritization
- Team Supervision
- Continuous Improvement
- Teamwork and Collaboration
- Self Motivation
Timeline
Remedial Massage Therapist
Self-employeed
11.2013 - Current
Receptionist Administrator
Hilton Motel
02.2012 - 10.2013
Office Manager
Safestore
03.2011 - 06.2011
Retail Sales Merchandiser
Choices Fashion
02.2005 - 03.2010
Office Manager
Slape Crash Repairs
06.2002 - 12.2002
Food Delivery Driver
Snack Shack
01.2001 - 10.2003
Payroll Manager
Coles Supermarket
03.1989 - 03.2001
RSA
TAFE
Diploma Remedial Massage
Evolve College
Cert 4 Massage Therapy Practice
Australian College of Massage
High School Diploma -
Port Lincoln High School
Similar Profiles
Sandi ShawaSandi Shawa
Interior Designer at Self-employeedInterior Designer at Self-employeed
Natalie LovejoyNatalie Lovejoy
Fine Artist at Self-employeedFine Artist at Self-employeed
Victoria HutchinsonVictoria Hutchinson
Mobile Bartender at Self-employeedMobile Bartender at Self-employeed
Bo FaubionBo Faubion
Lawn Care Business Owner at Self-employeedLawn Care Business Owner at Self-employeed
Katie-anne sollyKatie-anne solly
Swim Instructor at YMCASwim Instructor at YMCA