Moreen Nano
Melbourne,Australia
Summary
Motivated and results-oriented professional with experience in customer service, administration, and data management. Skilled in CRM database maintenance, data entry, client communications, and problem resolution. Adept at working in fast-paced environments, supporting team goals, and delivering high-quality service. Seeking to contribute strong analytical, communication, and organisational skills to a customer-focused role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Team Member
Coles
Melbourne, Australia
08.2022 - Current
- Delivered excellent customer service by assisting with inquiries and resolving issues, ensuring a positive shopping experience.
- Supported leadership through interim supervisor responsibilities.
- Maintained stock availability and store presentation through effective inventory management.
- Completed and excelled in all mandatory training modules.
- Fostered team collaboration and a positive work environment.
Customer Service Team – Intern
ICN Victoria
Melbourne, Australia
08.2025 - 09.2025
- Conducted accurate data entry and analysis to maintain and organise client information.
- Assisted with updating and cleaning the CRM database, improving the accuracy of records, and removing incomplete accounts.
- Composed and sent professional client emails, ensuring timely and clear communication.
- Managed inbound and outbound calls, and provided customer support via email correspondence.
- Strengthened communication, time management, and problem-solving skills while supporting the customer service team.
Cleaner Team Member
B&M Cleaning Group
Melbourne, Australia
01.2025 - 08.2025
- Ensured high standards of cleanliness and hygiene across multiple client sites.
- Adhered to health and safety procedures, and used appropriate cleaning products and equipment.
- Reported maintenance issues, and managed cleaning schedules effectively.
- Worked independently and collaboratively to complete tasks within deadlines.
Crew Member
McDonald’s
Melbourne, Australia
08.2020 - 02.2022
- Delivered customer service in a fast-paced, high-volume environment.
- Processed orders and payments efficiently using POS systems.
- Maintained food safety standards, and supported new team member training.
- Fostered customer loyalty through positive interactions and issue resolution.
Education
Bachelor of Business -
Victoria University
11-2025
VCE Certificate -
Craigieburn Secondary College
12-2022
Skills
- Customer service
- Client support
- Data Entry
- Data Analysis
- CRM Database Management
- Email Correspondence
- Call Handling
- Inventory Control
- Stock Control
- POS System Operations
- Microsoft Office Suite
- Time management
- Team collaboration
- Problem solving
- Adaptability
Certification
Working with Children’s Check (WWCC)
References
Available upon request
Timeline
Customer Service Team – Intern
ICN Victoria
08.2025 - 09.2025
Cleaner Team Member
B&M Cleaning Group
01.2025 - 08.2025
Store Team Member
Coles
08.2022 - Current
Crew Member
McDonald’s
08.2020 - 02.2022
Bachelor of Business -
Victoria University
VCE Certificate -
Craigieburn Secondary College