Medha Mittal
Sydney,NSW
Summary
A results-driven and strategic Team Manager with over 5 years of leadership experience in digital marketing and client success. Adept at fostering strong client relationships, developing high-performing teams, and driving growth through innovative digital strategies. Passionate about leading cross-functional teams to deliver measurable business outcomes, while maintaining a consultative approach to align clients’ goals with practical execution. Proven track record in managing large-scale, complex accounts and leading teams to achieve business objectives, elevate customer satisfaction, and improve internal processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Success Lead
News Corp
08.2022 - Current
- Managed high-value client portfolios, coordinating efforts across internal teams and client stakeholders to ensure the seamless execution of marketing and optimization strategies. This resulted in a 6% increase in portfolio revenue for clients, through data-driven, growth-focused initiatives.
- Facilitated strategic ecommerce discussions with clients, proactively identifying opportunities to improve performance across key areas such as SEM, Conversion Rate Optimisation (CRO) and SEO. Delivered tailored recommendations that addressed client-specific goals and market needs.
- Served as the primary point of contact for client escalations, as well as building and maintaining strong, long-term relationships by delivering clear and timely communication.
- Collaborated closely with the Client Success Managers (CSMs) to help guide and refine strategic direction for their client accounts, ensuring that efforts were aligned with broader business goals and executed seamlessly.
- Coached and mentored junior team members, providing consistent guidance, feedback, and support to nurture their growth, while improving overall client success outcomes and team performance. Successfully reduced team attrition by 95% through proactive employee relations and development.
- Optimised resource allocation within the team to ensure successful project delivery, maintaining efficient workflows, and meeting client expectations within budget and deadlines by making use of AI and Monday.com.
- Drove process improvements through new platform implementations across internal teams, streamlining workflows to maximize retainer profitability and ensure project efficiency.
- Stayed current with industry trends and best practices, consistently sharing insights with both clients and internal teams (Strategy and Sales teams) to refine strategic approaches and deliver innovative, results-driven solutions.
- Provided platform technical support to both clients and CSMs, ensuring smooth campaign operations and troubleshooting any challenges promptly, minimising client downtime and maintaining client satisfaction.
Account Manager
INNOCEAN Worldwide
12.2021 - 08.2022
- Handled multiple briefs at one time and ensured smooth delivery of each by planning ahead with timelines and financials
- Researched emerging industry trends, applications and concepts to enhance products and services.
- Managed multinational client accounts, aligning their needs with creative and performance-driven media strategies across digital platforms such as SEO, SEM, and CRM.
- Collaborated with cross-functional teams (social media, public relations, and creatives) to deliver projects on-time and within budget, exceeding client KPIs.
- Led strategic media planning and forecasting to ensure optimized delivery of marketing initiatives, driving measurable ROI for clients.
Marketing Team Member
Tummify
06.2021 - 12.2021
- Reported daily work to Founder, identifying areas for improvement and collaborating to increase knowledge and rectify problems.
- Collaborated with Founder to identify areas for improvement and increase knowledge and rectify problems
- Developed ads for key promotions targeted towards specific users
- Set up, completed and tracked customer surveys for campaigns
- Conducted market analysis and researched latest trends
- Assisted with event strategies and tactical plans to promote marketing goals
- Assisted with planning and developing advertising campaigns to support sales objectives and reach target markets
National Account Manager
Zomato
01.2017 - 01.2020
- Supervised and trained a team of new hires on best practices and proper protocols for medium and small scale accounts; updated training materials and sales collateral and decreased process gaps.
- Led SMB account sales team to exceed quarterly sales goals.
- Research potential demand and market characteristics for new goods and services
- Analyzed market trends and competitive actions to adjust marketing strategies and keep clients ahead of the curve.
- Advise on product mix, pricing, advertising, sales promotion, and distribution channels to national accounts
Risk Analyst
KPMG
03.2016 - 10.2016
- Developed and controlled execution of reporting and analytics for multiple operations departments.
- Handled insurance claims according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.
- Engaged with collections, risk,and fraud teams, collaborating on implementation of collection strategies.
- Awarded Star performer in KPMG- July 2016
Education
Masters of Marketing And International Business -
Macquarie University
Sydney12.2021
Bachelors of Commerce -
Delhi University
Delhi06.2015
Skills
- Team Leadership & Development
- Digital Strategy & Ecommerce
- Strategic Planning & Execution
- Relationship Management
- Project Management & Cross-functional Collaboration
- Consultative Sales & Account Growth
- Performance Optimization (SEO, SEM, CRO)
- Data-Driven Decision Making & Analytics
- Process Improvement & Efficiency
- Communications management
Certification
- Google Ad certified
- The Trade Desk programmatic buying certified
- Mark Ritson Brand Management Mini MBA
- Meta blueprint certification
Personal Philosophy and Style
I'm not just about managing projects or teams; I’m about understanding the bigger picture and ensuring we align every action with the client’s long-term goals. I believe in an adaptive, consultative approach to leadership—building strong client relationships based on trust, transparency, and mutual growth. By creating cohesive, empowered teams that work collaboratively, I am committed to delivering exceptional outcomes and fostering success for both the clients and the business.
Timeline
Client Success Lead
News Corp
08.2022 - Current
Account Manager
INNOCEAN Worldwide
12.2021 - 08.2022
Marketing Team Member
Tummify
06.2021 - 12.2021
National Account Manager
Zomato
01.2017 - 01.2020
Risk Analyst
KPMG
03.2016 - 10.2016
- Google Ad certified
- The Trade Desk programmatic buying certified
- Mark Ritson Brand Management Mini MBA
- Meta blueprint certification
Masters of Marketing And International Business -
Macquarie University
Bachelors of Commerce -
Delhi University
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