Summary
Overview
Work History
Education
Skills
health and wellbeing, reading and research
Timeline
Generic

Morella Calestani

Mount Martha,VIC

Summary

I am an extremely conscientious, non smoking and hard working team player. I have excellent client resolution skills and have a passion and intellect for researching any products related to my work in order to best recommend appropriate products from a well informed perspective. I especially understand the role that outstanding Customer Service plays in both the financial and branding benefits from Return & Loyal customers. I understand O H & S and that being well versed in the specifications of a product is a major part in the successful outcome of all customer service interactions.

Overview

1
1
year of professional experience

Work History

Salon Assistant

Gigi Instyle
12.2018 - 03.2020
  • Highly demanding & genuine Customer Service in order to enhance the end focus on the upselling of quality products and return custom of satisfied customers.
  • Escorted & prepared clients for hair service.
  • Prepared workstations for incoming stylists each morning - ensuring all necessary tools were clean, sanitized, and readily available.
  • Offered exceptional Customer Service and Support to 'walk-in', 'pre-scheduled', phone and 'on-line' customers.
  • Maintained the high efficiency of Salon Operations via the prompt greeting clients, managing their appointments, and confidently addressing all concerns and inquiries.
  • Superb 'go-between' skills for staff and clients.
  • Processed Service and Product payments.
  • Safeguarded client and staff Health & Safety (OH&S), by adhering to the strict sanitization protocols for tools, equipment and workstations, floor space etc - before and after each use.
  • Performed administrative duties such as answering phones, handling bookings/cancellations, filing client records, and managing emails etc - to meet 'on time' demands.

Education

Home Schooled
Melbourne
12.2019

Certified Practitioner - Neuro Linguistics Programming (NLP)

Ultimate Life Solutions
Melbourne, VIC
01.2019

Certified Practitioner - Eriksonian Hypnotherapy

Ultimate Life Solutions
Melbourne, VIC
01.2019

Certified Practitioner - Life Coaching

Ultimate Life Solutions
Melbourne, VIC
01.2019

Skills

  • Customer Service
  • Problem-Solving
  • Upselling products
  • Promoting services
  • Payment Collection
  • Product Recommendations
  • Attention to Detail
  • Reliability
  • Active Listening
  • Time management abilities

health and wellbeing, reading and research

Health and well being leads to a more positive and productive life - with reduced 'time -off' as a direct and well documented consequence.  I like reading and researching anything that takes my fancy.  Researching facts, in particular, makes me very self-assured in conversation and better abled to successfully converse with people. For example, when I worked at the hair salon I researched all of the third party consumables and hair technician products so that I could better advise the clients with what I was selling them.

Timeline

Salon Assistant

Gigi Instyle
12.2018 - 03.2020

Home Schooled

Certified Practitioner - Neuro Linguistics Programming (NLP)

Ultimate Life Solutions

Certified Practitioner - Eriksonian Hypnotherapy

Ultimate Life Solutions

Certified Practitioner - Life Coaching

Ultimate Life Solutions
Morella Calestani