Morena Spina
Reservoir,VIC
Summary
Dynamic and highly reliable professional with extensive experience in hospitality, notably at Johnny, Vince and Sam's Ristorante. Proven ability to enhance customer satisfaction through exceptional service and strong multitasking skills. Adept at training staff and managing inventory, contributing to efficient operations and increased customer loyalty.
Overview
6
6
years of professional experience
Work History
Bartender
Johnny, Vince and Sam's Ristorante
11.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Secretary's Assistant
Lawyer and Mechanical Engineering Studio
11.2022 - 10.2024
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Restaurant Waiter
Soul Kitchen Tapas in Town
06.2021 - 11.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Assistant Chef
Trattoria Takeaway
10.2019 - 02.2020
- Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.
- Assisted head chef in cooking dishes according to ingredients.
- Chopped ingredients and garnishes.
- Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
- Checked food inventory and ordered ingredients.
- Cleaned kitchen work area by sanitizing all cooking equipment, utensils, and counters.
- Collaborated with head chef to develop innovative menu items, resulting in increased customer return rates.
- Reduced food waste by closely monitoring ingredient usage and implementing effective portion control measures.
- Stored food safely and orderly in freezer and refrigerator.
- Followed recipes and instructions to achieve quality and presentation standards.
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
- Prepped ingredients ahead of time to increase cooking and service speed.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Participated in food tastings and taste tests.
Education
High School Diploma -
Art High School, Antonello Gagini
Syracuse, Italy06-2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Patience and tolerance
- Professional appearance
- Fast learner
- Teamwork and professionalism
Languages
English
Professional Working
Italian
Native or Bilingual
French
Elementary
contact
Number: 61+ 404207474
E-mail: morenaspina16@gmail.com
Instagram: @_28moor_
Facebook: Morena Spina
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender
Johnny, Vince and Sam's Ristorante
11.2024 - Current
Secretary's Assistant
Lawyer and Mechanical Engineering Studio
11.2022 - 10.2024
Restaurant Waiter
Soul Kitchen Tapas in Town
06.2021 - 11.2022
Assistant Chef
Trattoria Takeaway
10.2019 - 02.2020
High School Diploma -
Art High School, Antonello Gagini
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