Morfi Papanakos
Sydney,NSW
Summary
Professional Secretary with over 35 years of experience managing daily administrative support tasks and operations in the Healthcare industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Administration Officer (level 2)
Vascular Diagnostic Service
10.2001 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Excelling in fast-paced environments, managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Exhibited computer skills such as Cerner, EMR, Karisma, Outlook, Word, Excel, Powerchart, Deliverease/Oracle, Beims/Pulse, PBRC, Cosnet, Intranet, creating and maintained import files.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Answered multi-line phone system and enthusiastically greeted callers.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
Admissions Representative
Liverpool Hospital
04.2022 - 03.2024
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
- Gained and maintained department product knowledge to facilitate customer service.
- Managed administrative tasks such as maintaining patient logs and internal service records.
- Improved decision-making by providing thorough evaluations of applicant files to admissions committees.
- Proven ability to learn quickly, adapt to new situations working within tight deadlines.
- Adaptable and proficient in learning new softwares quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Secretary for Dr John A Crozier
Vascular Specialist
04.2021 - 04.2022
- Facilitated communication between departments for improved collaboration and project success.
- Increased staff productivity with efficient meeting coordination and streamlined agenda preparation.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Proven ability to learn quickly and adapt to new situations.
- Maintained strict confidentiality while handling sensitive documents, protecting client privacy and company reputation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
Secretary to the General Manager
Wyeth Pharmaceuticals
12.1999 - 12.2000
- Maintained a professional atmosphere within the office space through careful organization and cleanliness standards enforcement.
- Collaborated effectively with other department secretaries to share best practices regarding administrative support strategies.
- Proactively anticipated the General Manager''s needs and provided timely assistance, ensuring their focus remained on high-priority tasks.
- Handled confidential information in professional manner.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered high volume of phone calls and email inquiries.
Secretary to the General Manager
Qantas (Group & Conventions)
12.1989 - 06.1999
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Assisted in the preparation of presentations, ensuring high-quality visuals and clear communication of key points.
- Provided excellent customer service to customers by addressing inquiries promptly and professionally.
Operating Theatre Clerk
Prince Of Wales Hospital
07.1988 - 12.1989
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved patient satisfaction by promptly answering inquiries and providing accurate information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Secretary for Sir George Halliday
Ear, Nose And Throat Specialist
02.1986 - 07.1988
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with patients.
Skills
- Reporting skills
- Excellent Communication
- Analytical and Critical Thinking
- Teamwork abilities
- Organizational skills
- Multitasking capabilities
- Problem solving
- Attention to detail
- Documentation and control
- Time Management
- Microsoft Office
- Computer Skills
Certification
- Medical Terminology Certificate, Prince of Wales Hospital, Randwick NSW
- Medical Terminology Certificate, Liverpool Hospital NSW
References
Jacqui Robinson, Chief Sonographer at Vascular Diagnostic Service - 8738 4110
Dr John A Crozier, Director Vascular Services at Liverpool Hospital - 0418 469 906
Timeline
Admissions Representative
Liverpool Hospital
04.2022 - 03.2024
Secretary for Dr John A Crozier
Vascular Specialist
04.2021 - 04.2022
Administration Officer (level 2)
Vascular Diagnostic Service
10.2001 - Current
Secretary to the General Manager
Wyeth Pharmaceuticals
12.1999 - 12.2000
Secretary to the General Manager
Qantas (Group & Conventions)
12.1989 - 06.1999
Operating Theatre Clerk
Prince Of Wales Hospital
07.1988 - 12.1989
Secretary for Sir George Halliday
Ear, Nose And Throat Specialist
02.1986 - 07.1988
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