Morgan Andersen
Everton Hills,QLD
Summary
Leading as a HR Manager, I manage a Recruitment and Payroll team whilst independently managing all HR functions for a 500 employee, multi-site operation, providing advice and strategies to the business. I have successfully developed policies and procedures to support the business and its employees and spearheading the implementation of a comprehensive recruitment platform and an advanced payroll, rostering, and workforce management system to support a fast growing workforce. These initiatives showcase my dedication to operational excellence and innovative HR practice.
I am looking to further utilise my expertise as a Human Resources Manager, proficient in managing diverse HR functions, implementing cutting-edge systems, and developing robust policies. I am seeking to continue supporting businesses by delivering strategic HR solutions and cultivating an empowered and efficient workforce
Overview
18
18
years of professional experience
Work History
Human Resources Manager
The Yiros Shop
10.2022 - Current
- Ensure compliance with local, state, and federal HR regulations in the fast food industry, navigating Fair Work laws.
- Professionally manage employee grievances, facilitating constructive solutions within industry-specific regulations.
- Handle performance issues, absenteeism, conduct, harassment incidents, and injuries/illnesses within HR scope.
- Administer a digital payroll platform for a 500-employee workforce, ensuring efficiency and compliance.
- Implement tailored performance reviews, enhancing team performance within fast food industry standards.
- Execute recruitment and onboarding programs for streamlined hiring across multiple sites.
- Collaborate with managers, ensuring compliance with organizational policies and industry regulations.
- Enforce industry-specific policies to maintain legal and operational compliance.
- Advise senior leaders on corrective measures, considering industry guidelines.
- Resolve complex employee issues, adhering to Fair Work laws within the fast food sector
Statutory and Damages Claims Officer
Brisbane City Council
04.2019 - 10.2022
- Possess in-depth Workers' Compensation legislation knowledge, applying it consistently in decision-making.
- Assess, manage diverse compensation claims, ensuring compliance from initiation to resolution.
- Prepare precise written communications and claim determinations as per legislation and guidelines.
- Interpret legislation for stakeholders, enabling clear understanding of regulatory frameworks.
- Collaborate with claim stakeholders for effective communication and coordination.
- Provide agile, customer-centric service, prioritising transparency and sensitivity.
- Utilise consulting and negotiation skills to drive Zero Harm strategies, ensuring sustainable return-to-work programs with upheld rehabilitation outcomes.
Human Resources Officer
Queensland Health (SCHHS)
04.2015 - 05.2019
- Managing a high volume of complex injury management cases (work and non-work related)
- End-to-end health management of long-term and complex employee matters
- Facilitating the return to work of ill and injured employees
- Liaising with doctors, WorkCover, the Workers Compensation Regulator, Income protection insurers, Solicitors and other allied health professionals in relation to employees of the Health Service with respect to their capacity for work
- Development of new processes, resources, and training to assist the Health Service in supporting ill and injured employees and reducing workplace injuries
- Providing comprehensive written and verbal advice to employees of the Health Service on various HR matters including: Supporting ill and injured employees, Initial response and assessment of complaints and grievances, Allowances and entitlements, Act/award/agreement/directive/policy interpretation, Separation of employment and ill-health retirement, Recruitment, Development, and delivery of training to line managers and employees on various topics as stated above, Providing written communications to WorkCover and the Workers' Compensation Regulator in relation to pending and accepted WorkCover claims.
Human Resource Advisor
Queensland Health (SCHHS)
04.2017 - 11.2017
- Collaborate extensively with HR Business Partners to enhance organisational performance through the development, execution, and evaluation of management initiatives.
- Provide comprehensive guidance and advice to internal stakeholders, addressing various temporary HR concerns with practical solutions.
- Manage sensitive, high-level information in strict alignment with departmental and governmental policies, ensuring confidentiality and adherence to integrity standards.
- Uphold ethical decision-making principles, consistently aligning actions with organizational goals to maintain ethical standards.
- Offer expert advice and coaching to Health Service line managers and employees on intricate HR matters, encompassing health management cases, retirement, performance improvement, complaints, and precise policy interpretation.
- Conduct comprehensive training sessions for line managers and employees to equip them with in-depth HR knowledge and skills.
- Collaborate closely with medical professionals and insurers, ensuring seamless communication regarding Health Service employees.
- Conduct thorough investigations into complex complaints, ensuring a diligent and fair resolution process.
Review and Appeals Officer
Workers' Compensation Regulator
02.2013 - 04.2015
- Methodically review workers' compensation claim decisions and premium disputes, ensuring accuracy and compliance with regulations.
- Evaluate factual and medical evidence pertinent to each claim, ensuring a comprehensive understanding of the case.
- Craft detailed written decisions on workers' compensation claims and policies, reflecting depth and precision in analysis.
- Demonstrate a profound understanding and expertise in applying the Workers' Compensation legislation to all decisions made.
- Offer clear and concise interpretation of relevant legislation to stakeholders, facilitating a comprehensive understanding of regulatory frameworks.
Claims Representative
WorkCover Queensland
11.2009 - 02.2013
- Assess and evaluate physical and psychological workers' compensation claims, applying relevant legislation with precision and adherence.
- Prepare and convey detailed written communications and decisive claim outcome determinations with accuracy and adherence to established legislation and guidelines.
- Exhibit exceptional verbal communication skills, adeptly delivering sensitive information to stakeholders with professionalism and sensitivity.
- Possess extensive knowledge and understanding of Workers' Compensation legislation, consistently implementing its principles in decision-making processes.
- Offer interpretation and explanation of relevant legislation to stakeholders, facilitating clear comprehension of intricate regulatory frameworks.
- Provide policy and premium advice to policyholders, offering guidance and insights to ensure informed decisions
Recruitment Officer
TactiCall Recruitment Services
04.2007 - 08.2009
- Providing recruitment guidance to both clients and candidates.
- Methodically reviewing and processing candidate applications with precision and efficiency.
- Offering adept assistance in assessing candidate suitability for respective roles.
- Facilitating group assessment centres with precision and professionalism.
- Facilitating the end-to-end candidate selection process
Insurance Administration
Sawtell And Salisbury Insurance
04.2006 - 04.2007
- Process domestic insurance policies, ensuring accuracy and compliance with regulatory standards.
- Respond promptly to client inquiries, providing support and guidance on insurance matters.
- Facilitate the claims process and managing domestic insurance claims efficiently.
- Maintain precise records and documentation, ensuring adherence to internal procedures and industry regulations.
- Collaborate with internal teams to streamline insurance administration processes and improve overall efficiency.
Education
High School Diploma -
Mt St Michael's College
Ashgrove, QLD11.2005
Skills
- Human Resources Operations
- HR Policy Development & Implementation
- Workforce Improvements
- Employee Relations & Conflict Resolution
- Recruitment & Hiring Strategies
- Staff Management
- Performance Management
- Leadership Development
- Training & Development
- Succession Planning
References
Available Upon Request
Timeline
Human Resources Manager
The Yiros Shop
10.2022 - Current
Statutory and Damages Claims Officer
Brisbane City Council
04.2019 - 10.2022
Human Resource Advisor
Queensland Health (SCHHS)
04.2017 - 11.2017
Human Resources Officer
Queensland Health (SCHHS)
04.2015 - 05.2019
Review and Appeals Officer
Workers' Compensation Regulator
02.2013 - 04.2015
Claims Representative
WorkCover Queensland
11.2009 - 02.2013
Recruitment Officer
TactiCall Recruitment Services
04.2007 - 08.2009
Insurance Administration
Sawtell And Salisbury Insurance
04.2006 - 04.2007
High School Diploma -
Mt St Michael's College
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