Morgan Brown
TOWNSVILLE,QLD
Summary
Dynamic and detail-oriented professional with extensive experience at Cosmetics Plus, excelling in body piercing and sales. Proven ability to enhance customer satisfaction through effective communication and meticulous sterilization procedures. Recognized for problem-solving skills and a commitment to health and safety compliance, ensuring a safe and welcoming environment for clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Body Piercer/Sales Assistant
Cosmetics Plus
Townsville, QLD
11.2024 - Current
- Serve customers on the point of sale systems.
- Inventory and stocking of shelves.
- Booking clients for piercings, answering phone calls and answering piercing specific inquiries.
- Helping customers find products.
- Piercing clients in accordance with my certification.
- Sterilisation of jewellery and tools.
- Training new employees.
- General day to day house keeping and cleaning of the piercing clinic in accordance to health and safety regulations.
Inspection Officer
Mr Real Estate
Rockhampton, QLD
04.2024 - 07.2024
- Conducted property inspections to assess compliance with safety standards.
- Prepared detailed reports on inspection findings for management review.
- Coordinated with property owners to schedule and perform inspections.
- Performed follow-up visits to verify that corrective actions have been taken in accordance with regulations.
Employment Consultant
APM Employment Agency
Rockhampton, QLD
11.2023 - 04.2024
- Assisted clients in identifying job opportunities and career paths.
- Conducted resume workshops to enhance client job application skills.
- Provided one-on-one coaching to improve interview techniques and confidence.
- Collaborated with local businesses to understand hiring needs and trends.
- Documented client progress and maintained accurate records in system databases.
- Placed individuals in jobs based on skills, abilities and interests.
Sales Assistant
Poolwerx
Yeppoon, QLD
07.2022 - 11.2023
- Assisted customers with product selection and provided expert advice on pool maintenance.
- Managed inventory levels to ensure stock availability of pool supplies and equipment.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the retail space to enhance customer experience.
- Collaborated with team members to promote seasonal products and special offers.
- Educated customers about service plans for pool cleaning and maintenance solutions.
- Responded to customer inquiries promptly, ensuring high satisfaction levels during interactions.
Administration Assistant
All Industries Group/Mining Equipment Maintenance
Rockhampton, QLD
01.2022 - 07.2022
- Coordinated office activities and maintained schedules for team members.
- Managed communication between departments and external vendors effectively.
- Organized documents and maintained accurate filing systems for easy retrieval.
- Handled incoming calls and responded to inquiries with professionalism.
- Supported project management by tracking deadlines and deliverables efficiently.
- Maintained inventory of supplies, ensuring availability for daily operations.
- Provided administrative support to management team.
- Performed data entry tasks accurately within specified timeframes.
- Tracked and submitted employee timesheets to prepare for payroll processing.
Invoicing Clerk
Pac Plus
Rockhampton, QLD
08.2021 - 12.2021
- Processed invoices efficiently using accounting software to ensure timely billing.
- Reviewed and verified invoice accuracy against purchase orders and contracts.
- Collaborated with vendors to resolve discrepancies in billing information.
- Maintained up-to-date billing system.
- Responded to client inquiries regarding billing discrepancies by researching issues.
- Completed and recorded customer transaction by processing in payment system.
- Processed refunds and overpayments for clients by crediting customer accounts or giving bill credits.
Optical Dispenser
Specsavers
Rockhampton, QLD
09.2020 - 08.2021
- Dispensed eyewear and provided fitting services to customers.
- Assisted customers in selecting appropriate frames and lenses.
- Conducted eye tests and measured visual acuity for prescriptions.
- Trained new staff on customer service and dispensing techniques.
- Updated customer records and managed billing processes efficiently.
- Adjusted and fitted eyeglass frames for proper alignment and comfort.
- Ordered contact lenses from suppliers using patient prescription information.
- Verified accuracy of orders prior to delivery to ensure customer satisfaction.
- Performed minor repairs to eyeglasses such as tightening screws, replacing nose pads or temple tips.
- Managed daily operations including opening and closing procedures and ensuring store cleanliness.
- Demonstrated a high level of customer service by providing expert guidance throughout the selection process.
- Provided technical advice related to optical products including sunglasses, safety glasses and other vision care items.
- Maintained accurate records of patient prescriptions, measurements and sales.
Cashier/Supervisor
Woolworths
Yeppoon, QLD
06.2016 - 10.2020
- Supervised daily cash register operations and ensured accuracy in transactions.
- Trained new cashiers on customer service and point-of-sale systems.
- Maintained cleanliness and orderliness of the checkout area for a welcoming environment.
- Processed refunds and exchanges promptly according to established policies.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Verified customer age requirement for alcohol or tobacco purchases.
- Directed and supervised staff performance.
- Used Point of Sale register system to complete transactions.
- Delegated work to staff, setting priorities and goals.
Education
Yeppoon State High School
Yeppoon, QLDSkills
- Body piercing
- Sterilization procedures
- Sales transactions
- Health and safety compliance
- Problem solving
- Attention to detail
- Time management
- Communication
Certification
- Full Open Drivers License
- Certificate II Business Administration
- HLTINF005 - Maintain infection prevention for skin penetration treatments - Completed and Issued in 2024
Timeline
Body Piercer/Sales Assistant
Cosmetics Plus
11.2024 - Current
Inspection Officer
Mr Real Estate
04.2024 - 07.2024
Employment Consultant
APM Employment Agency
11.2023 - 04.2024
Sales Assistant
Poolwerx
07.2022 - 11.2023
Administration Assistant
All Industries Group/Mining Equipment Maintenance
01.2022 - 07.2022
Invoicing Clerk
Pac Plus
08.2021 - 12.2021
Optical Dispenser
Specsavers
09.2020 - 08.2021
Cashier/Supervisor
Woolworths
06.2016 - 10.2020
Yeppoon State High School