Morgan Carbone

Advocate for and assist a caseload of 24 participants with various Psychosocial disabilities to access mainstream and NDIS services and create personalised support plans using trauma informed and strengths-based frameworks.

• Assist participants in understanding their NDIS plans and accessing available supports including funding allocations, support categories and service options
• Coordinate and monitor delivery of support services to align with participant goals and NDIS guidelines compliance
• Provide guidance and support to participants in navigating complex NDIS systems
• Collaborate with internal teams, external service providers, and community organizations for seamless service delivery
• Maintain accurate documentation and records of participant assessments, support plans, progress notes and communications with stakeholders using the CIMS database

Achievement

Successfully advocated for a female participant experiencing a severe environmental hazard in her home, resulting in an immediate transfer through the Department of Housing. Provided comprehensive reports and evidence to support the case ensuring a rapid resolution.

Supported the clinic’s service delivery by conducting intake interviews and assessments for clients seeking various services in Family Dispute Resolution (Mediation), Counseling and Post Separation Courses.

• Conducted intake, assessment, screening, and referral for clients including providing information about internal and external services
• Built rapid rapport with clients to gain relevant information
• Provided guidance on eligibility criteria, regulations, and other program requirements.
• Ensured compliance with applicable laws, regulations, and policies governing intake activities, including Mandatory Reporting, Suicide Ideation Checklist and escalation procedures when required
• Created reports summarizing intakes completed within specified timeframes.

Assessed the needs and goals of NDIS participants and developed personalised case plans in line with their NDIS plans. Coordinated services and supports, monitored progress and utilised advocacy to build capacity and strengthen social connections.

• Collaborated with and mentored participants and their families to achieve NDIS goals and outcomes using a strengths-based approach
• Managed a caseload of 32 participants ranging from 1 year old to 65 years old
• Oversaw NDIS plan budgets, developed progress and implementation reports, and prepared participants for NDIS review meetings
• Facilitated case meetings with a variety of stakeholders
• Maintained accurate case notes, records, progress notes and risk assessments on the CIMS database
• Advocated for participants rights and interests in NDIS planning meetings and appeal processes

Led a team of Support Workers across 17 participant programs, providing care to individuals with disabilities, including psychosocial and physical disabilities, spinal cord injuries and acquired brain injuries.

• Managed Support Workers in collaboration with Community Support Coordinators and Senior Management
• Created, planned, updated, and managed rosters using Master rosters in the Service Delivery System (SDS)
• Recorded accurate, timely data on Support Workers and participants in the SDS including Support Worker shift confirmation, timesheets, performance reviews and participant feedback
• Supported staff and participants to ensure the fulfillment of service expectations were consistently met
• Oversaw the entire recruitment process of Support Workers, utilising HRMS and SDS database
• Participated in rostered after-hours on-call duties

Achievement

Successfully sourced, screened, onboarded, and recruited 16 Support Workers for a new program supporting a complex participant with dual diagnoses and an Acquired Brain Injury

Supported a range of individuals in Day Programs, Group Homes and individually within the community and in their homes.

• Assisted individuals with physical, psychosocial, and cognitive disabilities with daily living activities
• Managed complex care needs such as epilepsy, tracheostomy care and PEG feeding
• Managed challenging behaviors including self-injury and aggression and as such implemented behavior management plans and strategies to ensure de-escalation
• Responded to emergency and crisis situations calmly and effectively, following established protocols including recording incident, injury and seizure reports when required