Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Morgan Chletsos

Rowville,VIC

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Airlie Women's Clinic
Prahran, VIC
04.2017 - 12.2020
  • Performed calendar management and scheduling of appointments for the executive.
  • Answered multi-line phone system, emails promptly, routing calls, delivering messages to doctors and greeting visitors while managing the executive's schedule accordingly.
  • Using Best Practice Medical Software
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on a daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate all requests.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Executed record filing system to improve document organization and management.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Trained new employee's on customer service protocols.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Performed calendar management and scheduling of appointments for the executive.
  • Demonstrated patience, empathy, and active listening skills.
  • Identified health scenarios that required more skilled care or knowledge.

Administrative Assistant

Freedom Dental
South Melbourne, VIC
01.2014 - 03.2017
  • Answered inquiries regarding policies, procedures, programs, services offered by employer.
  • Trained new administrative staff on office procedures.
  • Screened incoming calls, emails and other correspondence from internal and external sources.
  • Processed and tracked medical insurance claims.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Dental Nurse

Green Apple Dental Clinic
07.2012 - 01.2014
  • Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
  • Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
  • Followed practice procedures and protocols to maintain patient confidentiality.
  • Operated equipment and machinery in accordance with manufacturer recommendations to maintain good working order.
  • Maintained accurate medical and dental records by documenting important patient data.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Education

Cessnock High
Cessnock
12-2009

Skills

  • Document Retrieval
  • Internal Communications
  • Calendar Management
  • Account Reconciliation
  • Customer and Client Relations
  • Time Management
  • Prioritizing Patients
  • Team Bonding
  • Detailed Minute Taking
  • Cash Deposit Preparation
  • Records Management Systems
  • Employee Training
  • Business Correspondence
  • Data Entry

References

References available upon request.

Timeline

Administrative Assistant

Airlie Women's Clinic
04.2017 - 12.2020

Administrative Assistant

Freedom Dental
01.2014 - 03.2017

Dental Nurse

Green Apple Dental Clinic
07.2012 - 01.2014

Cessnock High

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Morgan Chletsos