Hi, I’m
Morgan Chletsos
Administrator
Rowville,VIC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
years of professional experience
Work History
Airlie Women's ClinicPrahran, VIC
Administrative Assistant
04.2017 - Current
Job overview
- Performed calendar management and scheduling of appointments for the executive.
- Answered multi-line phone system, emails promptly, routing calls, delivering messages to doctors and greeting visitors while managing the executive's schedule accordingly.
- Using Best Practice Medical Software
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate all requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Executed record filing system to improve document organization and management.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Trained new employee's on customer service protocols.
- Maintained confidential files related to personnel records or other sensitive information.
- Performed calendar management and scheduling of appointments for the executive.
- Demonstrated patience, empathy, and active listening skills.
- Identified health scenarios that required more skilled care or knowledge.
Freedom DentalSouth Melbourne, VIC
Administrative Assistant
01.2014 - 03.2017
Job overview
- Answered inquiries regarding policies, procedures, programs, services offered by employer.
- Trained new administrative staff on office procedures.
- Screened incoming calls, emails and other correspondence from internal and external sources.
- Processed and tracked medical insurance claims.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Helped office staff prepare reports and presentations for internal or client-related use.
Green Apple Dental Clinic
Dental Nurse
07.2012 - 01.2014
Job overview
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Operated equipment and machinery in accordance with manufacturer recommendations to maintain good working order.
- Maintained accurate medical and dental records by documenting important patient data.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
Cessnock HighCessnock
12-2009
Skills
- Document Retrieval
- Internal Communications
- Calendar Management
- Account Reconciliation
- Customer and Client Relations
- Time Management
- Prioritizing Patients
- Team Bonding
- Detailed Minute Taking
- Cash Deposit Preparation
- Records Management Systems
- Employee Training
- Business Correspondence
- Data Entry
Timeline
Administrative Assistant
Airlie Women's Clinic
04.2017 - Current
Administrative Assistant
Freedom Dental
01.2014 - 03.2017
Dental Nurse
Green Apple Dental Clinic
07.2012 - 01.2014
Cessnock High
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