Morgan Daniel
Lysterfield,VIC
Summary
Creative and social person with 6 years of experience in customer service and team management. Highly skilled in problem-solving, and delivering quality service in fast-paced, high-volume order environments. Passionate about literature, travel, and people.
Overview
10
10
years of professional experience
Work History
Restaurant Supervisor
The Dandenong Club
03.2021 - 02.2024
- Maintaining efficient service during periods of high volume, at capacity, 133 customers.
- Directed both FOH and BOH employees and monitored performance throughout service
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Counting tills and reporting counts to the manager
- Handled customer complaints professionally
- Training junior staff members
- Maintaining inventory
- Worked collaboratively with other supervisors to implement new strategies to improve customer experience
Volunteer
Workaway
10.2023 - 12.2023
- Volunteered for family of 4 in Turkey involving childcare, gardening, and animal care
- Supervised 2 kids aged 3 and 8
- Organised hands-on art projects
- Managed conflicts among children
- Planned and prepare meals
- Maintained tidiness of home
- Maintained vegetable garden
- Routinely fed sheep, chickens, and horses
Waitress
The Dandenong Club
03.2019 - 03.2021
- Greeted and seated guests to provide friendly and welcoming experience
- Memorising the menu and offering recommendations
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Resolving issues with BOH
- Respond to customer inquires and resolved complaints
- Transaction processing
- Bartending
- Maintained clean and organized dining/bar area
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Collaborated with other attendants to provide smooth service
Volunteer
Pets Haven Animal Shelter
01.2014 - 03.2020
- Provided support during various fundraising activities
- Worked with abused animals to make them feel safe and secure
- Maintained upkeep of pens
- Taking dogs on walks and spending quality time with cats
- Interviewed families looking at adopting a pet.
Junior Childhood Support Worker
Kool Kidz Childcare Centre
10.2017 - 03.2019
- General cleaning; rubbish removal, and mopping
- Dish washing and sanitisation
- Preparing food trollies for educator staff
- Maintaining tidy rooms
- Rearranging room layouts.
Team Member
Hungry Jacks
03.2015 - 10.2017
- Customer service; greeting and serving customers, ensuring accurate collection of order information
- Transaction processing
- General cleaning, rubbish removal, and mopping, meeting all food safety regulations.
Education
Bachelor of Arts - Gender And Sexuality Studies
Deakin University
BurwoodCertificate of Education (VCE) -
Wheelers Hill Secondary College
11.2018
Skills
- Customer Service
- Time Management
- Conflict Resolution
- Attention to detail
- Ability to Work Under Pressure
- Interpersonal Skills
References
Professional:
- Thomas Mcquie, The Dandenong Club, 0400789313
- Dannii Leask, Boronia Animal Medical Centre, dannii1970@gmail.com, 0420946554
Personal:
- Elliot Gaston, gastonelliot@gmail.com, 0468754271
Hobbies and Interests
- Painting
- Clay sculpting
- Miniature model making
- Reading
- Songwriting
Timeline
Volunteer
Workaway
10.2023 - 12.2023
Restaurant Supervisor
The Dandenong Club
03.2021 - 02.2024
Waitress
The Dandenong Club
03.2019 - 03.2021
Junior Childhood Support Worker
Kool Kidz Childcare Centre
10.2017 - 03.2019
Team Member
Hungry Jacks
03.2015 - 10.2017
Volunteer
Pets Haven Animal Shelter
01.2014 - 03.2020
Bachelor of Arts - Gender And Sexuality Studies
Deakin University
Certificate of Education (VCE) -
Wheelers Hill Secondary College
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