Morgan Drake
Terrey Hills,NSW
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
27
27
years of professional experience
Work History
Architectural Designer
Morgan Drake
01.1997 - Current
- Collaborated with multidisciplinary teams to create functional, efficient, and visually appealing spaces for clients.
- Devised innovative strategies to reduce construction costs while meeting strict quality standards.
- Contributed to business growth by cultivating strong relationships with clients through exceptional communication skills and professional rapport.
- Reviewed technical drawings developed by other technicians and drafters.
- Liaise with all industry professionals and governing bodies from initial consultation to DA/CC documentation.
Store Manager of Operations
WI BE SPY
05.2015 - 02.2024
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Developed strong vendor relationships for timely delivery of products, negotiating positive terms on pricing and contracts.
- Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Center Manager
Blue Mountain City Council
09.2004 - 07.2015
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting centre objectives.
- Reported issues to higher management with great detail.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Implemented cost-saving measures to reduce operational expenses while maintaining high-quality services for clients.
- Spearheaded process improvements, leading to enhanced efficiency in service delivery and increased customer loyalty.
- Maintained accurate records of all transactions at the centre, ensuring transparency in financial reporting for internal stakeholders.
- Managed work and performance of more than [120] employees.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Revised, modified and implemented OHS procedures and trained staff on new.
- Completed all Plantroom operations and Chemical handling, dosing of pools.
Surveyor Assistant
Peter Barker
01.2004 - 12.2007
- Enhanced survey accuracy by diligently verifying measurements and calculations.
- Supported the Surveyor in conducting topographic, boundary, and construction surveys for accurate project planning.
- Improved team efficiency by maintaining organized field notes and documentation of survey findings.
- Optimized data collection processes with a keen attention to detail and thorough understanding of surveying instruments.
- Collaborated closely with the Surveyor to address challenges, resulting in increased overall effectiveness.
- Increased overall team productivity by serving as a reliable resource for answering questions regarding site conditions or measurement techniques.
- Supported successful land development projects through precise measurement and analysis of elevation points.
- Hauled surveying equipment across hillsides and swamps to assist surveyors in projects.
Education
Certificate IV - Occupational Health And Safety
TAFE NSW
Sydney, NSWStatement of Attainment - Aquatic Operations & Supervision
TAFE NSW
Sydney, NSWStatement of Attainment - Follow Environmental Work Practices
Absorb Environmental Solutions
Sydney, NSWStatement of OHS Induction - OHS Induction Training { White Card }
Workcover NSW
Sydney, NSWNo Degree - RSA
TAFE NSW Western Sydney Institute
Western Sydney12.2011
Certificate IV - Training And Assessment
Management Consultancy International
Sydney, NSW06.2011
Associate Diploma Applied Science - Architectural Drafting Technology
Sydney Tafe
Ultimo, NSW11.1997
Skills
- Design development
- Bidding processes
- Team Collaboration
- Materials research
- Trade consultation
- Specification Development
- Purchasing negotiation
- Customer service
- Sales data analysis
- OHS review and implementation
- Workplace Training and assessment
Timeline
Store Manager of Operations
WI BE SPY
05.2015 - 02.2024
Center Manager
Blue Mountain City Council
09.2004 - 07.2015
Surveyor Assistant
Peter Barker
01.2004 - 12.2007
Architectural Designer
Morgan Drake
01.1997 - Current
Certificate IV - Occupational Health And Safety
TAFE NSW
Statement of Attainment - Aquatic Operations & Supervision
TAFE NSW
Statement of Attainment - Follow Environmental Work Practices
Absorb Environmental Solutions
Statement of OHS Induction - OHS Induction Training { White Card }
Workcover NSW
No Degree - RSA
TAFE NSW Western Sydney Institute
Certificate IV - Training And Assessment
Management Consultancy International
Associate Diploma Applied Science - Architectural Drafting Technology
Sydney Tafe
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