Morgan Evans
Summary
Dynamic professional with a proven track record, excelling in stakeholder engagement and public speaking. Skilled in project coordination and customer service, I successfully led multiple regional and national campaigns and delivered impactful training programs. Adaptable and solution-oriented, I thrive in high-pressure environments, enhancing collaboration and communication across teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Landscaper
Brocor Group
01.2025 - Current
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Optimized irrigation systems for water conservation efforts while maintaining healthy lawns and gardens.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
Stakeholder Engagement Officer
Southern Water
10.2022 - 08.2024
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities to improve attitudes to waste management and its environmental impacts. A measure of this success included being in the team that frequented UK Parliament to successfully lobby against single use plastics and banning wet wipes.
- Delivered high-quality training programs and tours to over 100,000 people, enhancing employee skill sets and contributing to professional development efforts.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue which included both online and in-person.
- Ensured compliance with national and local laws through regular policy reviews and updates as well as numerous highly successful national social media and tv campaigns.
Customer Care Officer
South East Water
05.2022 - 10.2022
- Analyzed customer feedback to identify areas for improving our services for the vulnerable in our area.
- Implemented innovative strategies for managing high-stress situations effectively.
Customer Service Representative
South East Water
11.2019 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Arts - Politics
Anglia Ruskin University
Cambridge, UK08-2019
Skills
- Effective public speaking
- Report preparation
- Project coordination
- Cultural awareness
- Horticultural care
- Outdoor project installations
- Cross-functional collaboration
- Customer service
- Problem-solving
- Adaptability and flexibility
Certification
- Full Australian Driving License
- White Card
- Working With Children Employee Check
- National Police Check
Timeline
Landscaper
Brocor Group
01.2025 - Current
Stakeholder Engagement Officer
Southern Water
10.2022 - 08.2024
Customer Care Officer
South East Water
05.2022 - 10.2022
Customer Service Representative
South East Water
11.2019 - 05.2022
Bachelor of Arts - Politics
Anglia Ruskin University
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