Morgan Hood
Hospitality
Brisbane
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized cocktail recipes.
Overview
9
9
years of professional experience
17
17
years of post-secondary education
1
1
Language
Work History
Waitress
Buddies USA
01.2017 - 04.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Bell Porter
Marriott Hotel
11.2022 - 07.2023
- Warmly welcomed new and returning guests when entering and leaving the establishment.
- Provide guests with preliminary information regarding hotel services and nearby attractions.
- Maintained an organized, clean, and professional workspace and lobby.
- Carry guests’ luggage to their assigned rooms or store safely in bell storage as requested to result in customer loyalty.
- Provided customers with breakfast and dinner in a 4-star fine dining restaurant.
- Provided excellent customer service with a helpful and friendly attitude.
Waitress/Housekeeper
The Sovereign Resort & Hotel
07.2022 - 09.2022
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Bartender/Retail Supervisor
Top Pub
08.2022 - 06.2024
- Prepared and served food and alcoholic beverages including craft beer, wine, and custom cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean, organized retail environment to optimize presentation and enhance shopper experience.
- Employed time-management techniques effectively prioritizing daily tasks required for managing a retail bottle shop business.
- Assisted in staff training, increasing overall team efficiency and productivity in the retail environment.
Bartender
Top Golf
07.2024 - 08.2025
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
High School Diploma -
Huxlow Science College
Irthlingborough, UK 04.2001 - 01.2018
Tresham College
Kettering, UK 04.2018 - 01.2019
Skills
- optimizing workflow efficiency
- prioritizing tasks
- meeting deadlines
- effective communication
- team collaboration
- maintaining positive dynamic
Timeline
Bartender
Top Golf
07.2024 - 08.2025
Bell Porter
Marriott Hotel
11.2022 - 07.2023
Bartender/Retail Supervisor
Top Pub
08.2022 - 06.2024
Waitress/Housekeeper
The Sovereign Resort & Hotel
07.2022 - 09.2022
Tresham College
04.2018 - 01.2019
Waitress
Buddies USA
01.2017 - 04.2020
High School Diploma -
Huxlow Science College
04.2001 - 01.2018
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