Morgan Kennerley

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Monthly stock takes of products in warehouse.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Accounts payable and receivable.
• Purchase ordering.

• Provided excellent customer service to visitors and potential clients, addressing inquiries regarding animal care.
• Basic dog grooming.
• Enhanced facility cleanliness by maintaining kennels, enclosures, and common areas on daily basis.
• Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
• Implemented enrichment plans to keep animals healthy and stimulated.

• Assisted in development of marketing materials highlighting adoptable animals, photography for animal profiles of lost and adoptable pets, leading to increased interest from potential adopters.
• Provided excellent customer service to visitors and potential adopters, addressing inquiries regarding animal care and adoption processes.
• Improved animal care by providing daily feeding, grooming, and exercise routines.
• Reduced stress levels in shelter animals through implementing environmental enrichment activities and socialization programs.
• Monitoring health and wellbeing of animals and filling out daily observation charts

• Administration, creating bookings for upcoming boarding or daycare using company software.
• Reception duties, checking animals in and out using company software.
• Managed accurate record-keeping for all animals within facility, including vaccinations, medications, and special needs requirements.
• Enhanced facility cleanliness by maintaining kennels, enclosures, and common areas on daily basis.
• Pet pick up and drop off via shuttle service.

• Exhibited high energy and professionalism when dealing with clients and staff.
• Assisted with customer queries about photo packages.
• Ensured the display was kept tidy and clean at all times.
• Replenish and assisted with stock take.
• Calculated correct order totals of photo packages and orders.

• Balanced multiple priorities simultaneously, managing diverse range of customer inquiries without compromising service quality.
• Assisted nurses with ADHOC duties when required.
• Booking Patients using 'Best Practice' software.
• Marshall people through to cubicles for vaccinations.
• Streamlined service processes for quicker response times, leading to improved customer experiences.
• Guided new team members through onboarding procedures, acting as mentor and resource for questions or concerns.
• Observe patients health immediately after vaccinations.

• Managed filing system, entered data and completed other clerical tasks such as bookings for hires, monitoring & entering client payments and processing supplier invoices.
• Worked closely with upper management on special projects that allowed our branch to better serve our clients needs.
• Assisted in preparing monthly reports detailing branch performance metrics showcasing areas of strength as well as improvement.
• Scheduling and mapping runs for services.
• Assisting Finance Manager with wide range of accounting duties.
• Collaborated with other team members to deliver exceptional service, fostering positive work environment.
• Resolving customer complaints.

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
• Processing new quotes and liaising with purchasing officer

regarding stock held in the warehouse.

• Processing and printing relevant picking slips, invoices, and facilitating customer pickups.
• Maintained high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Completed data entry to record call notes, suggestions and queries.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Maintained a tidy and organized store environment to comply with cleanliness standards.
• Enhanced store appearance through diligent merchandising and regular upkeep of displays.
• Assisted in training new employees, contributing to the development of a knowledgeable workforce.
• Used POS system to process sales, returns, online orders, and gift card activations.