Morgan McMahon
Mount Evelyn,VIC
Summary
I am a hardworking, driven, resourceful, quick-thinking leader, with strong problem-solving and customer service skills. I have 6 years of experience in hospitality and am dedicated to providing the highest level of service to customers. I have a good understanding of food safety and sanitation protocols, daily planning and operations and am committed to creating a pleasant work environment for staff.
Whilst completing my QCE last year, I was proactively involved in numerous extra-curricular activities awarding me the Queensland 7 News Young Achiever Award for volunteering.
Overview
5
5
years of professional experience
3
3
Certification
Work History
Waitress
Mystic Stands Golf Resort
07.2019 - 07.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Junior Restaurant Manager
Mystic Sands Golf Resort
07.2020 - 02.2024
- Improved overall customer satisfaction by implementing service standards and staff training programs.
- Managed daily operations to ensure consistency, and quality in both food and service.
- Streamlined front-of-house operations.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Work Experience - Assistant
Rollingstone State School
11.2021 - 11.2021
- Improved student behaviour management.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Education
High School Diploma -
St Anthony's Catholic Collage
Deeragun, QLD11.2023
Bachelor of Arts - Business Education
Monash University
Melbourne, VICSkills
- Customer Service
- Reservation Handling
- Event Planning
- Complaint Resolution
- Food Service Background
- Shift and Staff Management
- Adaptable
- Staff Training
- Quality Assurance
- Bar Experience
- Beer, Wine and Classic Cocktails
- Safe Food Handling Procedures
Accomplishments
2023
- Queensland 7 News Young Achiever Award - Awards Australia Volunteering Award
- Diligence award - Awarded to the hardest working student.
2022
- Subject Excellence Award (Accounting) - Top of the class
- Merle Lyon Memorial - Service Through Sports Award
Certification
- Responsible Service of Alcohol Queensland (27-07-2021)
- Food Safety - Kitchen Hand (19-08-2017)
- Certificate III in Business (11-10-2023)
- Responsible Service of Alcohol Victoria (11-03-2024)
- Responsible Service of Gaming (in progress)
All attached
volunteer work
- Rollingstone State School - Organisation and development of events
- Rollingstone Leo's Club - I developed leadership skills, gained experience through activities and had many opportunities arise throughout the years.
- Townsville Youth Council (Youth Mental Health Section) - Focussed on improving the mental heath of youth in Townsville. In 2021 I was a general committee member then in 2022 I became the secretary. However in 2023 I stood down and focused on my studies so was a general committee member.
references
- Michael McMahon - Employer at Mystic Sands Golf Resort
0418 509 229
mick@mysticsands.com.au
- Heath Armstrong - High School Teacher
Letter attached
- John Muller - Leo Adviser
0407 114 687
jsrellum@yahoo.com.au
Timeline
Work Experience - Assistant
Rollingstone State School
11.2021 - 11.2021
Junior Restaurant Manager
Mystic Sands Golf Resort
07.2020 - 02.2024
Waitress
Mystic Stands Golf Resort
07.2019 - 07.2020
High School Diploma -
St Anthony's Catholic Collage
Bachelor of Arts - Business Education
Monash University
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