Morgan Nesbitt
Maryborough,QLD
Summary
Spirited professional driven to work hard and promoting terrific organisational, data entry and problem solving capabilities. A reliable administration officer, offering a background in most fascists of running and being part of an administration team. With a willingness to take on added responsibilities to meet deadlines and targets. A detailed-oriented team player with high interpersonal skills.
Overview
13
13
years of professional experience
Work History
Customer Service Officer
Supagas
11.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Business Manager Director
Fraser Coast Gas
10.2014 - 10.2023
- Increased overall business efficiency by streamlining processes and implementing cost-saving measures.
- Managed cross-functional teams, fostering collaboration and driving productivity improvements.
- Coordinated internal departments to ensure timely delivery of high-quality projects and customer satisfaction.
- Established strong relationships with clients and vendors to foster long-term collaboration opportunities.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Streamlined payroll processes by implementing efficient software and automation tools.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Provided excellent customer service by addressing employee inquiries about their pays and superannuation promptly and accurately.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Maintained compliance with labour laws, adhering to appropriate break times and overtime requirements.
- Demonstrated adaptability in responding to unexpected scheduling changes, maintaining seamless operations during unforeseen circumstances.
- Upheld confidentiality of personnel information while managing sensitive employee data within the roster system.
- Developed strong rapport with staff members through open communication channels, resulting in increased trust and cooperation in roster-related matters.
Sales Assistant 2IC
Angus & Coote
11.2010 - 09.2014
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Supported employee satisfaction by promptly addressing scheduling concerns and requests for time off.
- Reduced scheduling conflicts by proactively identifying and addressing potential issues.
- Assisted in reducing payroll discrepancies by cross-checking scheduled hours against actual hours worked.
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Education
Bachelor of Science - Education
Griffith University
Brisbane, QLDHigh School Diploma -
Maryborough State High School
Maryborough, QLDSkills
- Service Recommendations
- Issue Research
- Inbound Call Management
- Account Investigation
- Account Management
- Database Maintenance
- Employee Development
- Database Management
- Data Entry
- Interpersonal Skills
Timeline
Customer Service Officer
Supagas
11.2023 - Current
Business Manager Director
Fraser Coast Gas
10.2014 - 10.2023
Sales Assistant 2IC
Angus & Coote
11.2010 - 09.2014
Bachelor of Science - Education
Griffith University
High School Diploma -
Maryborough State High School
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