Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Newton

Nanango

Summary

Dynamic Store Manager at Seasons Supermarkets with a proven track record in customer relationship management and team leadership. Enhanced sales through innovative merchandising and resolved customer issues effectively, fostering loyalty. Skilled in training and mentoring staff, ensuring compliance, and maintaining operational excellence while managing payroll for 60 employees.

Overview

19
19
years of professional experience

Work History

Store Manager

Seasons Supermarkets
02.2019 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed payroll data entry and processing for 60 employees to comply with predetermined company guidelines.

Accounts Manager

Coolparts
11.2012 - 12.2017
  • Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
  • Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
  • Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
  • Collaborated with sales teams to identify new opportunities, driving revenue growth.
  • Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
  • Reduced churn rate by proactively identifying at-risk accounts and implementing retention strategies.

Grocery Assistant

IGA
01.2009 - 07.2012
  • Addressed customer concerns professionally, working towards satisfactory resolutions that fostered loyalty among shoppers.
  • Monitored refrigeration, freezer, and cooling areas for proper functioning and reported issues to supervisor.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Checked aisles for spills to complete quick clean-up.
  • Collaborated with team members to complete tasks efficiently and maintain optimal store conditions.

Office Manager

Access Insulation
03.2006 - 04.2010
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed payroll data entry and processing for 10 employees to comply with predetermined company guidelines.

Education

Accounting

Certificate 3 Financial Services
Thompson Education

Skills

  • Customer relationship management

  • Effective problem resolution

  • Customer service management

  • Strong organizational skills

  • Training and mentoring

  • Store operations

  • Team leadership

  • Friendly and positive

Timeline

Store Manager

Seasons Supermarkets
02.2019 - Current

Accounts Manager

Coolparts
11.2012 - 12.2017

Grocery Assistant

IGA
01.2009 - 07.2012

Office Manager

Access Insulation
03.2006 - 04.2010

Accounting

Certificate 3 Financial Services

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Morgan Newton