Summary
Overview
Work History
Skills
Timeline
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Morgan Sherwin

Summary

Accomplished Field Service Technician with a robust background in mechanical, electrical, and hydraulic systems, notably with Jungheinrich Australia. Excelled in delivering tailored solutions, evidenced by exceptional client feedback. Holds key certifications including Manitou Diagnostic Skills and Certificate III in Automotive Mechanical. Skilled in risk management and Microsoft Office, demonstrating a blend of technical expertise and soft skills to drive customer satisfaction and operational efficiency.

Overview

14
14
years of professional experience

Work History

Field Service Technician (Manitou)

Jungheinrich Australia
03.2022 - Current
  • Managed on-site and off-site installations, repairs, services, maintenance and test tasks.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Carrying out Annual Inspections & 10 year inspections.
  • Diagnose & Repair problems with electrical, mechanical & hydraulic systems.
  • Read & intepreted technical manuals for troubleshooting & repair purposes.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Followed Safety procedures to avoid injuries in field.
  • Carrying out Quoting and Parts interpreting in field.

Parts Interpreter / Retail Customer Service

Repco
05.2011 - Current


*Saturday work only*


  • Contribute to the sales performance of the store.
  • Provide superior, up to date information on products and services to customers.
  • Maintain the presentation of the showroom and ensuring shelving is stocked.
  • Provide excellent customer service.
    Parts interpreter/telephone sales/cashier/placing orders

Light Vehicle Mechanic

Engine House Australia
08.2021 - 03.2022
  • Removing & Fitting engines.
  • Head & Engine rebuilding.
  • Diagnosing faults.
  • Services and repairs.
  • Vehicle part upgrades.


Diesel Mechanic /Mechanical Fitter

Volvo Trucks (Contract Through National Workforce)
05.2018 - 03.2021
  • Modifying trucks & parts to suit customer requirements.
  • Electrical modifications & fit outs to trucks.
  • Diagnosing faults.

Light Vehicle Mechanic

Andrew McClure Mechanical
01.2016 - 12.2017
  • Service motor vehicles
    Discuss problems with car drivers or vehicle operators to discover faults.
  • Listen to engines, fit and operate special test equipment and test-drive vehicles.
  • Repair or replace worn faulty parts by removing assemblies such as engines, transmissions, differentials or steering gear systems; dismantling and checking parts, referring to maintenance manuals.
  • Reassemble, test, clean and adjust repaired or replaced parts or assemblies; using various instruments to make sure they are working correctly and refitting parts back into the vehicle.
  • Tune engines using special electronic equipment and make fine adjustments (e.g. carburettors) for smoother running.
  • Working on vehicles that contain electronic controls and computers.
    Diagnose, repair and replace engine management and fuel injection components.
  • Test and repair electrical systems such as lighting, instrumentation, ignition and electronic fuel injection.
  • Inspect vehicles and list the work required before a roadworthy certificate can be issued.

Diesel Mechanic

Transfield Services- RAAF Base Amberley (Contract)
06.2015 - 01.2016
  • Diagnose and repair heavy vehicles (trucks, trailers and vehicles)
  • Service and maintain heavy vehicles

Mechanic / Parts Interpreter / Machine Salesman

Dingo Australia
06.2014 - 06.2015
  • Diagnose, repair, service, test hydraulics.
  • Breakdowns and machine recovery.
  • Customer service and Parts interpreter.
  • Quoting and bill out work.
  • Selling machines

Automotive Apprenticeship

Llewellyn Motors Toyota
11.2010 - 06.2014
  • Service, repair light vehicle engine, transmission (clutch, gearbox, differentials), Suspension systems (springs, steering, brakes, wheels and tyres)

Skills

  • Manitou Teletech Training
  • Manitou Product Training
  • Manitou Diagnostic Skills Training
  • Certificate III Automotive Mechanical
  • Certificate II Automotive Mechanical
  • LF Licence
  • LPG Gas Licence
  • DCAC Card
  • Hydraulic Background
  • Electrical Background
  • Heavy Vehicle Background
  • Risk Management
  • Hazardous Waste Management
  • Microsoft Office Software

Timeline

Field Service Technician (Manitou)

Jungheinrich Australia
03.2022 - Current

Light Vehicle Mechanic

Engine House Australia
08.2021 - 03.2022

Diesel Mechanic /Mechanical Fitter

Volvo Trucks (Contract Through National Workforce)
05.2018 - 03.2021

Light Vehicle Mechanic

Andrew McClure Mechanical
01.2016 - 12.2017

Diesel Mechanic

Transfield Services- RAAF Base Amberley (Contract)
06.2015 - 01.2016

Mechanic / Parts Interpreter / Machine Salesman

Dingo Australia
06.2014 - 06.2015

Parts Interpreter / Retail Customer Service

Repco
05.2011 - Current

Automotive Apprenticeship

Llewellyn Motors Toyota
11.2010 - 06.2014
Morgan Sherwin