Morgan Smith
Reservations Coordinator
Melbourne
Summary
Dedicated and detail-oriented Reservations Coordinator with over four years of hands-on experience in the hospitality industry.
Proven ability to handle high volumes of reservations with accuracy and efficiency while maintaining strong communication with clients and internal teams.
Having built a solid foundation in front-of-house operations, I am eager to expand my expertise into event coordination, applying my organizational skills, adaptability, and passion for creating memorable guest experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Reservations Coordinator
Levantine Hill Estate
10.2024 - Current
- Coordinated reservations for diverse clientele, ensuring seamless booking processes and exceptional customer service.
- Managed reservation systems, optimizing scheduling accuracy and enhancing overall operational efficiency.
- Developed and maintained relationships with clients, addressing inquiries and resolving issues promptly.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Coordinated group reservations, effectively managing room blocks and special requests for seamless event experiences.
Front of House Employee
Sister Mary Louise
04.2021 - 08.2024
- Greeted and assisted customers, ensuring positive dining experiences.
- Provided menu recommendations, enhancing customer satisfaction.
- Collaborated with kitchen staff to communicate orders efficiently.
- Handled cash transactions accurately and processed payments promptly.
- Assisted in training new employees on service protocols and standards.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
Retail Worker
Sloppy Seconds
01.2020 - 10.2020
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and organization of sales floor displays.
- Operated point-of-sale systems for transactions and returns.
- Handled inventory management tasks, including restocking shelves and managing backroom storage.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Skills
- Experienced with reservation management systems
- Calendar management
- Sales experience
- Teamwork
- Customer engagement
- Reservation software
- Guest relations
- Payment processing
Certification
- Responsible Service of Alcohol
- Drivers Liscence
Timeline
Reservations Coordinator
Levantine Hill Estate
10.2024 - Current
Front of House Employee
Sister Mary Louise
04.2021 - 08.2024
Retail Worker
Sloppy Seconds
01.2020 - 10.2020
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