Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Morgan Taituma

Sydney,NSW

Summary

Proven in delivering exceptional customer service and resolving conflicts efficiently. Highly motivated and passionate about customer service, retail and food and beverage with past tenures enhancing customer loyalty. Expert in critical thinking and teamwork, always prioritizing professionalism and empathy. An enthusiastic team member, eager to learn new skills and take on extra responsibilities, while committed to providing excellent customer service and creating positive customer experiences.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Ticketek
Sydney
01.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Food and Beverage Attendant

Spice Guru
Whanganui, New Zealand
04.2022 - 11.2022
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Processed payments and provided receipts to establish proof of transaction.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.

Kitchen Hand

Kowhainui Resthome
Whanganui, New Zealand
07.2021 - 01.2022
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Education

High School Diploma -

Wyndham College
Quakers Hill, NSW
09.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Conflict Resolution
  • Time Management and Teamwork
  • Friendly and Approachable
  • Sales Experience

Hobbies

  • Reading
  • Arts and Entertainment
  • Fashion

Timeline

Customer Service Representative

Ticketek
01.2024 - Current

Food and Beverage Attendant

Spice Guru
04.2022 - 11.2022

Kitchen Hand

Kowhainui Resthome
07.2021 - 01.2022

High School Diploma -

Wyndham College
Morgan Taituma