Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Thomson

The Junction,NSW

Summary

Dynamic and innovative professional with a proven track record at Suncorp, excelling in training design and enhancing customer experiences. Leveraged creativity to develop impactful training materials and streamline claims processes, demonstrating exceptional organization and time management while covering for operations specialists in the continuous development team and the facilitation team.

Overview

12
12
years of professional experience

Work History

Continuous Development Coach

Suncorp
Newcastle , NSW
04.2022 - Current
  • Created training materials for process changes.
  • Facilitated training sessions.
  • Assisted with operations tasks for the coaching team.

Outbound Claims Specialist

Suncorp
Newcastle, NSW
06.2021 - 06.2022
  • Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
  • Executed tasks related to outbound claims management.
  • Collaborated with suppliers to address claim fulfillment.

Remediation Outcome Delivery

Suncorp
Newcastle , NSW
05.2020 - 01.2021
  • Delivered remediation outcomes to customers.
  • Issued settlements.
  • Assessed claims for remediation potential.

Inbound Claims Specialist

Suncorp
Newcastle, NSW
02.2020 - 06.2020
  • Reviewed insurance policies and determined coverage eligibility based on policy language.
  • Resolved customer inquiries regarding claim status, payments, and denials in a timely manner.
  • Negotiated settlements with claimants when appropriate.
  • Processed new claims quickly and accurately according to company standards.

Beauty Advisor

Priceline Pharmacy
Kotara, NSW
12.2017 - 02.2020
  • Provided customers with product advice and recommendations based on their individual needs.
  • Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.

Customer Service Representative

KMART
Kotara, NSW
06.2012 - 09.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.

Education

Diploma - Hospitality Management

Hunter TAFE
Hamilton, NSW
12-2017

Certificate II - Retail Makeup & Skincare

Hunter TAFE
Tighes Hill, NSW
06-2016

HSC -

Cardiff Highschool
Cardiff, NSW
11-2015

Skills

  • Training design
  • Task delegation
  • Creativity and innovation
  • Meeting planning
  • Schedule coordination
  • Organization and time management

Timeline

Continuous Development Coach

Suncorp
04.2022 - Current

Outbound Claims Specialist

Suncorp
06.2021 - 06.2022

Remediation Outcome Delivery

Suncorp
05.2020 - 01.2021

Inbound Claims Specialist

Suncorp
02.2020 - 06.2020

Beauty Advisor

Priceline Pharmacy
12.2017 - 02.2020

Customer Service Representative

KMART
06.2012 - 09.2017

Diploma - Hospitality Management

Hunter TAFE

Certificate II - Retail Makeup & Skincare

Hunter TAFE

HSC -

Cardiff Highschool

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Morgan Thomson