Morgan Turner

**Dynamic Sales and Management Professional** with over 15 years of experience in large-scale food and retail operations within the airport and mining sectors. Boasting more than 25 years in the hospitality industry, complemented by a robust background in retail, food services, and mining accommodation, I am passionate about driving success and excellence. I am currently seeking a long-term position with a customer-centric organization that values bold leadership and fosters a culture of innovation, enabling me to lead transformative change while enhancing efficiency and profitability. Let's create impactful solutions together!

• RSL AND RMVL
• Fire Safety Advisor

• Cory Law, General Manager, Brisbane Domestic & International Airport, 0447 271 447
• Maria Rowe-Carter, Owner/Former Proprietor, Coffee Depot, 0405 400 620

• Mining Accommodation Manager .Achieving a significant increase in occupancy rates and overall revenue through effective marketing and sales strategies.streamlining processes that reduced operating costs and improved turnaround times for room readiness.Implementing safety protocols that resulted in a decrease in incidents and improved compliance with regulations.Establishing partnerships with local businesses and organizations to enhance guest experiences and promote the accommodation.Introducing eco-friendly practices that reduced environmental impact and attracted environmentally conscious guests.Nominated 2 years in a row for Site of the year and Manager of the year at yearly company awards ball
• Food & Beverage Operations Manager, Airport Retail Enterprise Domestic & International Terminal, Brisbane, QLD, Managing day-to-day operations of 12 fast paced high turnover venues., Rostering for up to 150 team members over 7 rosters., Hiring and onboarding new wait team members and baristas., Quality control of 12 sites using training matrixes, HACCP documentation and regular team members performance reviews/coaching., Coordinate with vendors and order supplies where needed to minimise costs and increase product quality., Maintain and review records of daily, weekly and monthly revenues and expenses., Conduct weekly meetings with up to 12 managers., Extensive employee training on the best ways to resolve issues with clients and deliver excellent Service., Coordinate all maintenance requirements for the business., Hungry Jacks Awards – 3rd highest revenue generating store in Australia 7 years running., Subway – 1st and 2nd highest revenue generating store in Australia 7 years running., Implementation and management of an extensive training matrix, ranking system and competition training checklist for over 120 team members over 12 outlets., Recruitment and training of 12 Outlet Managers., Extensive weekly reporting documents reporting on Sales, Upselling, Service Quality and Profitability., ARE (Airport Retail Enterprise) Annual National Barista Competition - Site of the year 2018., BAC (Brisbane Airport Corporation) top rated venue coffee shops of the year., People’s choice awards, 2nd place and 3rd place – BAC Barista comp 2019., Implementation and coordinated of fortnightly training sessions with our current coffee suppliers.
• Assistant Manager, Coffee Depot/Cool Beans, Brisbane, QLD, Customer Service, A la carte Menu (150 seats), Barista, Food Preparation, Stock Control & Ordering, Cash Handling/Banking, Catering
• Senior Assistant Manager/Training Manager, Burger King Restaurant, Gisborne, NZ, Shift / Time Management, Managers Certificate, Food safety Certificate., Crew Hiring and Contracts, Crew Training, Crew Payroll, Stock Control, Customer Complaints, Problem Solving, Team Work, Cash Handling, Restaurant Food Orders, Restaurant Repairs and Maintenance, Targets/KPI’s/Budgets, HACCP/OSH
• Assistant Manager, KFC Restaurant, Gisborne, NZ, Shift Management, Customer Complaints, Problem Solving, Team Work, Cash Handling, Urgency
• Team Leader/Supervisor, Dennys Restaurant, Auckland, NZ, Waitering, Cashiering, Food Preparation, Team Work, Seating Arrangements